COMMUNITY FORUM

Bill124

02:29PM | 12/26/07
Member Since: 12/25/07
4 lifetime posts
I too have the JJW 9630DDS and am also having a problem with the bottom door not sealing properly. Definitely makes a difference in the cooking. Had this serviced a year or 2 ago but now it's a problem again. Only realize it during holidays when we use the bottom oven. Does the "fix" apply to this model number? Also, is there any internet posting available for the fix that might be used to suggest to Jenn-Air that this is a problem that they should take care of instead of having to pay 149 plus parts to fix?

Thanks very much for the great wealth of knowledge you provide.

Bill124

DanO

03:56PM | 12/26/07
Member Since: 11/11/02
2271 lifetime posts
** I too have the JJW9630DDS **

Too? I don't see where anyone has posted about that particular model in this message thread.

** Does the "fix" apply to this model number? **

I do not believe so but we'll also need the appliance's serial number to identify the proper parts for it.

Dan O.

www.Appliance411.com/parts/?ref411=Jenn-Air+Oven

The Appliance Information Site

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ACD

05:06AM | 12/27/07
Member Since: 10/15/02
359 lifetime posts
I found what the main issue is with these hinges. the pocket is bend steel with rivets used for the hinge pins. they loosen up and cause the door to not close. I took them out and stuck them in a vise and tightened them up a bit with a hammer, but it only drew the door in a little bit, it seems as though the hinge pins need to be set back a bit at the top to the spring tension can keep the door closed. In the mean time I jammed the door switch in so I can use the convection oven and keep that darn light off. Works ok, but I want it to work RIGHT! I am going to order that kit when I get a chance at home to sit by the computer and do some shopping.

Bill124

06:49AM | 12/27/07
Member Since: 12/25/07
4 lifetime posts
Thanks very much. My door light is off but there clearly is more space between the door and the oven frame on my bottom oven than on my top. We thought it was the gasket so we removed it temporarily but it did absolutely nothing. In fact, in the case of the bottom door as compared to the top door, there is actually slightly more space between the door and the frame at the bottom of the door where the hinge attaches to the frame. That space just gets wider as you go to the top of the door.

I have a service appointment scheduled for tomorrow but now not sure if I should cancel it if my light is in fact off and it's just spacing. What do you experts think?

Also, does anyone have a paper copy of this service bulletin or can point me to where to get it to see if it actually covers my oven? Would love to be able to push Jenn-Air into accepting some responsibility for this.

Bill124

ACD

07:02AM | 12/27/07
Member Since: 10/15/02
359 lifetime posts
When I was researching the hinges I came across a few complaint sites and whoa were there a bunch of door issues where the entire door just fell right off when they opened it. A few had them happen right after the hinges were repaired. It seemed to affect the double ovens mostly, so just beware of that when you have it serviced. I remember when Jenn-Air meant something, now after my experiences with their cooktop and oven, I will never buy another maytag appliance again. We replaced the cooktop with a Gagenau and never looked back.

Bill124

07:09AM | 12/27/07
Member Since: 12/25/07
4 lifetime posts
Thanks. We had these same guys to the house a year or two (probably two) ago to address the problem. This time I actually spent more time looking at the door and noticed the extra spacing at the bottom right where the door meets the hinge (again, this is in comparison to the top oven door). It only makes sense that when you extrapolate that space to the top of the door, it makes for more space at the top. If they don't reduce that space, I won't pay.

Be sure of this: if my door falls off after the service, the service company and not me will be fixing at THEIR cost or they will be in court with me in the very near future. I have sued for less.

Bill124

gpnkn101

09:15AM | 10/21/08
Member Since: 10/20/08
4 lifetime posts
I too am having the same issue and have been for several years. First claim they tried to adjust but did not work very long. Now it's really bad.

Serviceman called Maytag for parts and was told that parts are no longer available and so my claim is denied. HMMM I mean why do you buy the extended service plan. Also told by Jenn Air Rep. that if you buy the extended service plan, they are responsible to fix and also told that there is a consumer law that when a mfg. sells an appliance, they must have parts available to fix for 10 years. Has not been 10 years since I bought it.

I have called to talk to whomever denied my claim and of course you are not allowed to get a phone # or even an email address, all must be done inter office. So I had person on phone send an inter office email memo to whomever denied my claim, to call me. Haven't heard anything yet.

Everytime I use my oven, the moisture is now dripping off the control panel, the wood cabinets and the microwave above and onto my hard wood floors. Somebody's gonna have to fix alot of stuff if I don't get some positive results soon.

Already had the control panel on the oven replaced once, the service man tells me due to moisture that got into it.

Will let you know if I hear from the ajudication department that denied my claim.......................

DanO

11:03AM | 10/21/08
Member Since: 11/11/02
2271 lifetime posts
** Jenn Air Oven door - Model JJW9530. Serviceman called Maytag for parts and was told that parts are no longer available **

The model number you posted is incomplete and we'd also need the unit's serial number to double check. If you post that information I will.

You can find tips for locating the model and serial number identification tag *on your appliances* at the following link:

- Model Number Tag Search

LINK > www.appliance411.com/parts/tagsearch.cgi

** told that if you buy the extended service plan, they are responsible to fix [it] **

... or replace it if it can not be fixed but read your contract.

** they must have parts available to fix for 10 years **

I thought it was 7 years but don't know for certain.

** Somebody's gonna have to fix a lot of stuff if I don't get some positive results soon. **

Probably you. No warranty I know covers collateral damage, just the product itself. Maybe your home insurance?

JMO

Dan O.

www.Appliance411.com/parts/?ref411=Jenn-Air+Oven

The Appliance Information Site

=D~~~~~~

gpnkn101

11:26AM | 10/21/08
Member Since: 10/20/08
4 lifetime posts
Model # JJW9530AAB

Serial # 10583006WF
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