COMMUNITY FORUM

BV000548

03:08PM | 03/08/13
I purchased my Jenn Air oven (model W30400P) in 2002. From the very beginning the door would not close properly. I called for service early in 2003; the technician said this was "normal" and that the problem would resolve itself over time. Well, it did not.

Over the past few years the numbers on the "clock" became dimmer, so that I no longer could see the temperature. However, the oven itself was working (getting up to temperature) until a couple of months ago, when the control unit fried and the top element stopped working. I had a tech come out again; he told me I needed a new clock, a new controller, a new seal, and new hinges on the doors, and that all the non-hinge problems were due to the oven not closing properly. The total charges would be $1300. Since then I've also discovered the keypad isn't working properly.

I purchased all the parts and fixed it myself for $600; still waiting for the control unit, though. The new hinges DID NOT fix the door problem; they are exactly the same as the old hinges, which tells me it was a design flaw from the very beginning.

I'm angry with Jenn Air. It is excusable for a product to not work if they company fixes it, but is in inexcusable for a company to lie about a problem like this and cause numerous repairs down the road for the customer. Even now the door will not properly close, so I have purchased magnets to install at the top of the door.

BV002223

09:47PM | 10/02/13
Same problem for me, the door would not shut and the light would stay on. Our seal was bad, something was spilled and it was hard and crusty. Replaced that and it made it worse. I then replaced the hinges and the receiver brackets for the hinges. That *fixed* it as good as it ever was. It still doesn't close right as many have said, and it seems to be too tight at the bottom of the oven. Just looks like they didn't leave enough clearance when designing it. Anyway, it works for now and I'll address any issues down the road.

As for the door falling off, I can see how that happens after replacing the hinges. The new hinges look almost exactly the same, but they are not. If you don't also replace the hinge bracket, you will be able to pull the door off after installing it and latching the hinges in place. The new brackets have a slightly smaller opening. If you have someone replace the hinges, ensure they replace the bracket as the company suggests or don't lift up on the door...easy to see how a lazy repair person doesn't want to pull the oven out to fix right.

Overall, I'm not impressed with the design and it seems like a simple fix if they cared. I just ordered new Jenn-Air appliances for a new home and will look them over after install. Overall we have been very happy with their appliances, only issue is the door on the oven.

BV002390

09:44PM | 10/22/13
I just fixed the problem. Put small welding beads and reshape the bad parts. This is changing the hinge point. On the inside of the door the pivot points put small dents into the soft metal that changes the pressure on the door. My Oven door now seals better then new.

BV002506

03:02PM | 11/07/13
I took off my oven door, replaced the gasket, but cannot figure out how to reinstall the door.

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