08:59AM | 01/05/07
Member Since: 01/04/07
1 lifetime posts
(I think I accidentally posted this in the wrong forum, so I'm posting it here now.)

The motor for the fan that blows between the freezer and refrigerator in my Kenmore Trio (569.76523500) refrigerator failed. The technician said it was called the evaporator fan motor. I called Sears and they fixed it. It ticked me off, because it was under two years old. They charged $49 for the part and $169 to put it in. It only took him 20 minutes to put it in. That seems like an excessive charge. Am I being unreasonable?



05:18PM | 01/05/07
Member Since: 11/11/02
2274 lifetime posts
** my Kenmore Trio refrigerator [model] 569.76523500 **

Maybe 596...? which would make it an Amana built model.

** They charged $49 for the part **

That's about right although it can be had for a little less at etailers.

** They charged $169 to put it in. It only took him 20 minutes to put it in. That seems like an excessive charge. **

How do they change? by time? by flat rate per job? one set rate for any service?

For the latter, that's in the area of what such service costs. The benefit of billing that way is the consumer is never surprised with a higher estimate. The down side is that even if it just needed a breaker in your breaker panel reset, it still would be $169.

If they bill by job, that sounds a little high but it depends on what they set their rates at. Direct factory service is usually the most expensive (see the following link).

- Home Service: Technician Pros and Cons



Dan O.

The Appliance Information Site



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