08:59AM | 01/05/07
Member Since: 01/04/07
1 lifetime posts
(I think I accidentally posted this in the wrong forum, so I'm posting it here now.)

The motor for the fan that blows between the freezer and refrigerator in my Kenmore Trio (569.76523500) refrigerator failed. The technician said it was called the evaporator fan motor. I called Sears and they fixed it. It ticked me off, because it was under two years old. They charged $49 for the part and $169 to put it in. It only took him 20 minutes to put it in. That seems like an excessive charge. Am I being unreasonable?



05:18PM | 01/05/07
Member Since: 11/11/02
2293 lifetime posts
** my Kenmore Trio refrigerator [model] 569.76523500 **

Maybe 596...? which would make it an Amana built model.

** They charged $49 for the part **

That's about right although it can be had for a little less at etailers.

** They charged $169 to put it in. It only took him 20 minutes to put it in. That seems like an excessive charge. **

How do they change? by time? by flat rate per job? one set rate for any service?

For the latter, that's in the area of what such service costs. The benefit of billing that way is the consumer is never surprised with a higher estimate. The down side is that even if it just needed a breaker in your breaker panel reset, it still would be $169.

If they bill by job, that sounds a little high but it depends on what they set their rates at. Direct factory service is usually the most expensive (see the following link).

- Home Service: Technician Pros and Cons



Dan O.

The Appliance Information Site



Post a reply as Anonymous

Photo must be in JPG, GIF or PNG format and less than 5MB.


type the code from the image


Post_new_button or Login_button

A simple banquette piled with pillows and lit from above with a wall sconce is a tempting spot to curl up with a favorite ... Built on a rocky island in the Drina River, near the town of Bajina Basta, Serbia, this wooden house was cobbled together ... Large steel-framed windows flood the interior of this remodeled Michigan barn with daylight. The owners hired Northworks A... Edging formed with upside-down wine bottles is a refreshing change. Cleverly and artistically involving recycled materials... A Washington State couple called on BC&J Architects to transform their 400-square-foot boathouse into a hub for family bea... Similar to the elevated utensil concept, hanging your pots and pans from a ceiling-mounted rack keeps them nearby and easy... For windows, doors, and mirrors that could use a little definition, the Naples Etched Glass Border adds a decorative flora... The thyme growing between these stepping stones adds a heady fragrance to strolls along this lush, low-maintenance garden ... Decoupage is an easy way to add any paper design to your switch plate, whether it is wallpaper, scrapbook paper, book page... Twine lanterns add pops of crafty—but sophisticated—flair to any outdoor setting. Wrap glue-soaked twine around a balloon ... When securely fastened to a tree or the ceiling of a porch, a pallet and some cushioning make the ideal place to lounge. V... Reluctant to throw away any of those unidentified keys in your junk drawer? Hang them from a few chains attached to a simp... A stripped-down model, sans screened porch, starts out at $79,000. Add the porch, a heated floor for the bath, and all the... Salvaged boards in varying widths and colors make up the dramatic accent wall in this attic space. The high-gloss white of... This garden shed has been decked out to the nines. Designer Orla Kiely created the intimate home for a flower trade show, ...
Newsletter_icon Google_plus Facebook Twitter Pinterest Youtube Rss_icon