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anitaj

01:01PM | 04/25/09
Member Since: 04/24/09
5 lifetime posts
Bvelectrical
Hi- I have a GE Profile Washer. Top loader. Washed two rugs yesterday as I have many times before but washer at end of cycle was full of water and LOTS of debris from the rugs, lint, rubber backing.

I emptied tub by hand cleaned out debris, took off drain out and cleaned out debris. Still won't drain.

It fills, washes, advances in the cycle and spins ok. Water just sloshes around real fast during spin but no drainage at all. You can hear the clutch kick in during spin and still water won't drain at all.

What is wrong and is this something I could do myself? Is there a lint trap clogged that could be causing this?

Thanks so much.

Model number:

WNSR3120W0WW

Serial number:

HT113527G

DanO

09:43PM | 04/25/09
Member Since: 11/11/02
2271 lifetime posts
** Washed two rugs yesterday as I have many times before **

I assume they were rubber-backed mats?

** LOTS of debris from the rugs, lint, rubber backing. **

Yup, that will happen. At the *very first* sign of the rubber deteriorating, washing should be discontinued and the mats just replaced.

** took off drain out **

Please clarify what you're referring to.

** Still won't drain. **

Check the drain pump (see the following link) for operation, blockages and internal damage.

- GE WNSR3120W0WW Washer Pump

LINK > www.appliance411.com/data.php?ap=AP3160348

JMO

Dan O.

www.Appliance411.com/parts/?ref411=GE+Washer

The Appliance Information Site

=D~~~~~~

anitaj

05:38PM | 04/26/09
Member Since: 04/24/09
5 lifetime posts
Hello. Thanks for your reply. To clarify I took off the black drain hose that goes from the back of the washing machine to where it drains in the sink. There was some debris, not much.

Today I took off the front cover, and took off the black "accordian" hose that goes from the tub to the pump. It was full top to bottom with rubber backing. I took off the hose from the pump to what I assume goes to the bottom of machine for drainage and only found a little water.

But in the top of the pump, in the white plastic top it feels gummy, like oatmeal. Could you please tell me specifically how to take off the pump? I see two plastic caps/clips? that go to the pump with wires. I tried pulling them out but they don't budge. How do I physically get the pump out, (where are the screws, what do I do?) I have cleared a lot of this awful debris and think if I could get the pump out of the cabinet and clear it I might have a chance.

Do you think the pump is ruined from what I describe?

THANK YOU VERY MUCH!

AJ

DanO

09:28AM | 04/27/09
Member Since: 11/11/02
2271 lifetime posts
** Could you please tell me specifically how to take off the pump? **

Not specifically, no.

** I see two plastic caps/clips? that go to the pump with wires. **

Those are the wire terminal connectors.

** I tried pulling them out but they don't budge. **

There may be some sort of clip on the edge of the wire connectors which need to be released before they can be disconnected from the pump. The wiring however might not need to be totally disconnected to maneuver the pump to were it can be inspected more thoroughly.

** where are the screws? **

There look to be mounting screws at the end of the metal bracket the pump is attached to. That bracket can be seen in the pump image I linked to previously.

JMO

Dan O.

www.Appliance411.com/parts/?ref411=GE+Washer

The Appliance Information Site

=D~~~~~~

anitaj

10:17PM | 04/28/09
Member Since: 04/24/09
5 lifetime posts
Thanks for your help. I never could get wires out or pump off so I worked around it- took both hoses, incoming and outgoing, and long drainage tube on the inside of the washer to the outflow tube out and cleared the blockages then took them outside to run the hose through them. Didn't want to rinse them in the sink and get all that in the plumbing! They were all stuffed with rubber backing debris and fuzz. What a waste of time and effort because I wanted to wash throw rugs! Never again!

Anyway, got all the debris out flushed tubes and reassembled. It drains fine, actually better than before and I saved $175, the price a local repairman quoted me for time and diagnosis.

Thanks again.

DanO

09:23AM | 04/29/09
Member Since: 11/11/02
2271 lifetime posts
** What a waste of time and effort because I wanted to wash throw rugs! **

Yes. It is the very first time saving tip my site offers for clothes washer use:

- Home Service: Helpful Tips: Washing Machine

LINK > www.appliance411.com/service/Helpful_Tips/Washing_Machine/

** got all the debris out flushed tubes and reassembled. It drains fine, actually better than before **

Glad to hear it, thanks for the follow up.

Dan O.

www.Appliance411.com/parts/?ref411=GE+Washer

The Appliance Information Site

=D~~~~~~

sherylw

11:08AM | 05/14/09
Member Since: 05/13/09
2 lifetime posts
I'm having the exact same problem! How did you get the front of the washer off?

anitaj

09:51PM | 05/14/09
Member Since: 04/24/09
5 lifetime posts
take a flat putty knife and go in from the two sides at the top and the bottom and press in with the knife. The clips are about two inches in from the each side.

Good luck. This was very hard for me to fix this but well worth it for our budget to struggle through!

sherylw

05:29AM | 05/15/09
Member Since: 05/13/09
2 lifetime posts
Thank you! I kept searching this website yesterday and DID find what you said. Yes, it WAS really hard to get off but I was bound and determined to fix this instead of paying to have it done! I had washed some dog pillows the day before and some stuffing came out. I thought I got it all but apparently I didn't. Once the front was off, my husband got one of the hoses off, I put my finger down there and found a HUGE wad of the stuffing up against the pump/motor which was keeping it from turning properly. What a relief to find it! Only problem was we didn't get the hose back on properly and once the tub was filled with water....can you guess what happened??????? ALL OVER MY LAUNDRY ROOM AND KITCHEN FLOOR! Thank goodness for WetVacs!!! WHAT A DAY yesterday was!!! Thanks so much for your response!! I figured if "Anita" could fix it....so could "Sheryl" !! :)

DanO

07:44AM | 05/15/09
Member Since: 11/11/02
2271 lifetime posts
** How did you get the front of the washer off? **

You can read some service information about the top loading GE washer design with plastic tubs at the following link.

- New Design GE Washer Info

LINK > www.the-appliance-clinic.com/new_ge_washer.html

JFYI

Dan O.

www.Appliance411.com/parts/?ref411=GE+Washer

The Appliance Information Site

=D~~~~~~
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