Could anyone tell me why and if it could be fixed if water is leaking from the unit and some drains into the bucket and the whole bottom of the unit over the bucket is wet. There is water in the little "bucket type float" on the other side and that is where the water is running onto the floor.
It is a Surround Air (believe me, it is the best out there and can not get another anymore). I have had it for over 4 years now and never had a problem. It is lightweight, super quiet, easy to empty bucket with sturdy handle, low elec. consumption, keeps the humidity to a little below 50% in a 2500 sq. ft. area. There are just none camparable out there....I have tried to find one since this happened but there is something wrong with every make and model and this one had NO negatives at all. I paid about $189 for it online and it seems about the price of all other makes that do not last more than 18 months and have many problems.
Please let me know if you have any ideas as to what is wrong. I tried calling a repair guy who wants to charge $95 to come look at it and said since it is not a "name brand like Whirlpool, etc. he probably can't fix it BUT it could be something easy...however I don't have $95 to throw out and he seemed to have an attitude. (I offered to bring it to him but he said that is not how he works).
Thank you for any help as the humidity is about 70% right now and since I had mold problems in the past I don't want them again.
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