06:22AM | 09/24/09
Member Since: 09/03/07
32 lifetime posts
Could anyone tell me why and if it could be fixed if water is leaking from the unit and some drains into the bucket and the whole bottom of the unit over the bucket is wet. There is water in the little "bucket type float" on the other side and that is where the water is running onto the floor.

It is a Surround Air (believe me, it is the best out there and can not get another anymore). I have had it for over 4 years now and never had a problem. It is lightweight, super quiet, easy to empty bucket with sturdy handle, low elec. consumption, keeps the humidity to a little below 50% in a 2500 sq. ft. area. There are just none camparable out there....I have tried to find one since this happened but there is something wrong with every make and model and this one had NO negatives at all. I paid about $189 for it online and it seems about the price of all other makes that do not last more than 18 months and have many problems.

Please let me know if you have any ideas as to what is wrong. I tried calling a repair guy who wants to charge $95 to come look at it and said since it is not a "name brand like Whirlpool, etc. he probably can't fix it BUT it could be something easy...however I don't have $95 to throw out and he seemed to have an attitude. (I offered to bring it to him but he said that is not how he works).

Thank you for any help as the humidity is about 70% right now and since I had mold problems in the past I don't want them again.


09:57AM | 09/24/09
Member Since: 11/11/02
2271 lifetime posts
** There is water in the little "bucket type float" on the other side and that is where the water is running onto the floor. **

Maybe the evaporator coil is sweating/frosting where it shouldn't be? Maybe there's a drip tray that has cracked and is no longer funneling the moisture properly?

Someone would actually have to look at it to see what might be the problem.

** tried calling a repair guy who wants to charge $95 to come look at it **

Have you checked if there is a local service depot you could take the unit to for inspection? It might save a little bit on the cost of service.


Dan O.

The Appliance Information Site



11:12AM | 07/06/13
For smaller annoying leaks: Go to WalMart. Buy a large plastic lid from one of the large plastic storage tubs they sell. This lid has about a 1" ridge around it. Set your dehumidifier on this lid. The lid will catch the annoying overflow water. When you occasionally empty the dehumidifier, empty this lid as well.


09:29AM | 07/07/15
sounds like the drain hole is plugged with lint or whatever, remove the bucket and look for the drain hole above it.. use a pipe cleaner to clean it out... works for me..


01:24PM | 07/08/15
The comments here were so helpful. I removed the front panel; just 2 screws out and it popped right off. I found the drain hole and as soon as I inserted and removed a q-tip the water started to drain out. A small glob of goo was the problem. So relieved I don't have to make a purchase. Thanks for saving me about $179-$200 dollars.


01:36PM | 07/30/15
Thanks! That worked great!!!! $200 worth of thanks.


10:28PM | 09/16/15
another satisfied customer. thank you so much!
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