There is a very huge reason that Superior Walls do not warrantee their product. That reason is they sell a franchise to other companies to sell and install their product. Therefore it becomes almost impossible for them to personally guarantee each and every installation is done properly.
The company you deal with when you purchase your foundation package is responsible for how the installation is done and guaranteeing it is done according to the manufacturer’s recommendation. Unfortunately there are many contractors that do not follow all these recommended procedures when installing the product. They cut corners to save money or they just don’t bother following the manufactures recommendations and use the same techniques they have used over the years using various materials (and have always worked) unaware of the differences between the new, “engineered systems” (such as trusses and foundation wall systems like Superior Walls) and the older construction methods and materials. Unfortunately this leads to substandard installations and the inevitable failures you hear about. Superior Walls cannot warrantee their product when they can not control each and every installation.
Many companies are brokers that use sub-contractors to do their installations. This is not generally a problem until they use a sub-contractor they are not familiar with and ends up doing substandard work. This is a problem in the construction industry that is very difficult to control. While this subcontractor may not do many installations before their substandard wok becomes apparent the damage is already done.
The best way to insure you get a good job is by purchasing from a company that does all their work “in house” (using their own people), has a good and proven track record you can check on, has been in business for a reasonably long time, and provides you with an iron clad guarantee that meets your expectations. The research is up to you (the customer), and if you do not do the research on the company you are purchasing from, the end result will ultimately rest on your shoulders with no one else to blame.
I have been in construction for over 35 years and am now a certified, licensed home inspector with no ties to Superior Walls. I do not believe Superior Walls deserves a bad rap caused primarily by other individuals or companies that are improperly installing their product. I have seen both good and bad results from Superior Wall foundations. Almost every bad result I have seen was due to not following the proper procedures when installing the system, waterproofing, or backfilling against the walls. Cutting corners to save money is the real culprit. But that is no different that what can be said for most all other materials and systems I have seen and/or used over the years.
Moderator: Construction Systems, Foundations, and Masonry & Stone
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