COMMUNITY FORUM

marlo1

07:11AM | 07/18/07
Member Since: 04/11/07
19 lifetime posts
the list has stared under subject lets sart

mojobradley

07:21AM | 07/18/07
Member Since: 03/21/07
63 lifetime posts
What do we have to do? I have been dealing with the BBB in Atlanta about Home Depot not standing behind a product they sell and they have basically said that Home Depot doesn't have to stand behind what they sell. That is unbelievable to me I bought this product from Home Depot with their recommendation. Oh well, I get the feeling that the BBB is holding hands with HD.

Khollan

08:07PM | 07/18/07
Member Since: 06/29/07
6 lifetime posts
1. Angela Deleasa

2. B Kibi

3. J.M. Bradley

4. Deborah Weiss

5. Andrew Becker

6. K. Hollan

BKKKKK

07:33AM | 07/19/07
Member Since: 11/12/06
5 lifetime posts
Maybe if we all filed complaints with the state of Maine's BBB --- this is where Correct Deck HQ is.... Not sure how BBB works when you are out of state... I purchased my decking out of state...

Bill

ostefos

09:20AM | 07/19/07
Member Since: 10/01/06
1 lifetime posts
There have been 11 complaints to the Better Business Bureau that handles Maine. Here is a summary:

The Bureau processed a total of 11 complaints about this company in the last 36 months, our standard reporting period. Of the total 11 complaints closed in the last 36 months, 7 were closed in the last 12 months.

These complaints concerned:

1 regarding Customer Service Issues

1 regarding Failure to provide promised assistance or support for products or services

10 regarding Product Quality Issues

10 regarding Defective, damaged or incorrect product received

These complaints were closed as:

11 Administratively Closed

3 BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

8 BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.

A summary of the Correct Building Products log at the Better Business Bureau may be found at: http://www.bosbbb.org/reports/reliability_report.asp?FirmId=840

marlo1

07:08PM | 07/19/07
Member Since: 04/11/07
19 lifetime posts
if we get enough names on the "lets start" list maybe we can give it to a bbb or lawyer so make sure you spread the word to anyone that talks to you thru this web site and tell them to but there name on the list so far there are only 6 names. we need alot more

marlo1

07:12PM | 07/19/07
Member Since: 04/11/07
19 lifetime posts
dont go after home depot go after the maker of correct deckwho promised a maintence free deck , no fading, and i dont think mold was one of there selling points

marlo1

07:16PM | 07/19/07
Member Since: 04/11/07
19 lifetime posts
sign the petition i dont see your name go to subject "lets start "

doug seibert

07:40PM | 07/19/07
Member Since: 08/10/02
842 lifetime posts
You (as a Group) need to collect INFORMATION to organize your complaints......

Besides "signing" your name to the petition.....ALSO update your profile information......

1.....Supply an email address......the group needs a contact method......

2.....Provide the STATE in which you live....

3.....DATE the installation of the decking......

4.....Give a (two-line) description of the problem you're having with the deck

Posting the info in your own profile will allow YOU to make changes if necessary (EDIT PROFILE) and organize your "Group" without searching the threads/posts for information.........

and Good Luck.......

"...measure once.....cut twice....throw that one away and cut a new one...."
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