COMMUNITY FORUM

jdmjr1

10:05AM | 09/10/07
Member Since: 08/19/07
7 lifetime posts
I have the old material, in light gray. I don't know when the statue in PA begins, but I didn't report the problem until the following year.

weissdeb1

03:41PM | 09/10/07
Member Since: 10/13/05
18 lifetime posts
Sorry--I think I wasn't clear when I used the word "material." I am referring to any company brochures or copies people may have made of claims on the website in which CorrectDeck claimed that their product was "low" or "no" maintenance, which they originally claimed. Does anyone have any of this original written information from the company that would help with a lawsuit?

mojobradley

05:30PM | 09/10/07
Member Since: 03/21/07
63 lifetime posts
I don't have any of the papers because I wanted Trex but the contractor talked me into Correct Deck. I do however have saved voice mails from Home Depot and Correct Deck rep saying they will take care of the problem.

gtiguy

10:22AM | 09/11/07
Member Since: 09/10/07
11 lifetime posts
We installed 600sf of the light gray CorrectDeck in the spring of 2005. It began showing nasty stains in spring of 2006. I kept it clean of snow and debris all year long. I rinsed it regularly and it still looks like absolute junk. I had 2 reps from CorrectDeck come over last week and the sales man from Hammond Lumber in Auburn to look at it. They were like "its mold" they even pointed at my railing and said it was moldy. The railing which is not a CorrectDeck product was just a little dirty and it was not mold! I am so ripped. I am also in for a class action law suit! I am taking pictures this week. They mailed me 2 gallons of mold inhibitor and said clean it. I can see from the posts here it only lasts a couple months. This is unacceptable! We need to bury this company. They ripped all of us off with a poor quality product. He even admitted that the original product called "Generation One" had issues with mold and they have introduced a new line that is capped with plastic. I am not impressed! I think I have the original brochures..I will look tonight.

Chris

jdmjr1

01:01PM | 09/11/07
Member Since: 08/19/07
7 lifetime posts
Sorry, I looked in my file and don't have any of the old sales literature.

I am going to try some stain on the scrap piece I have. Their installation book with the attached warranty card says you can use stain. I'll let everyone know when I try it.

Joe

racallnan

01:25PM | 09/11/07
Member Since: 09/10/07
1 lifetime posts
I too live in Maine and made the mistake of using Correct Deck back in April 2005. Within one month the deck was covered with large black mold "spots" and was so unsightly I was too ashamed to use the deck to entertain. I pressure washed the deck several times that summer not wanting to use harsh chemicals that would ruin the plantings around the deck. Like most of the previous posts I contacted the hardware store where I purchased the decking only to find out the owner of the store had also installed Correct Deck at his own residence and was having the same problem. He gave me the name of the customer service representative, Rene Provencher, rprovencher@correctbp.com to whom I sent pictures and asked what the company was willing to do for me. You guessed it! I was blown off every time I e-mailed her. She recommended chemicals, which I tried, to no avail. This summer I contacted the regional distributer who recommended a mold killing product called Moldex. He also recommended I use a mold and mildew resistant sealer manufactured by the same company, Forsite. I pressured washed the deck, let it dry and applied the Moldex. I then again let the Moldex dry and applied the sealer using the manufacturers directions to the letter. Anyways, to make a very long story a little shorter, the decking is ruined. The mold not only regrew under the sealer (?) but whenever it rains the decking turns a milky white. I guess in a way it did solve my problem. I am removing the Correct Deck and replacing it with natural wood decking. It can't be any more care than the "Incorrect Deck" and will look much better. Sign me up for any suit against that company.

Roger Callnan

RC

gtiguy

02:24PM | 09/12/07
Member Since: 09/10/07
11 lifetime posts
I scanned the brochure I received when I purchased the deck. Also some photos of my personal and beautiful CORRECTDECK!

http://www.pbase.com/gtiguy/correctdeck_is_junk

gtiguy

07:17AM | 09/13/07
Member Since: 09/10/07
11 lifetime posts
I feel your pain Roger! This stuff is ridiculous! I wrote a nice letter the Maine's Attorney General Steven Rowe. I am hoping for a positive reply. Ironically I was at a customers house this morning and happened to glance at her deck and it was the same color and brand as mine. Wouldn't you know it, it was covered in MOLD! I asked her about it and she and a friend have the same problems/concerns as the rest of us. She gave me permission to keep her up to date on the situation.

Chris

thegtiguy@gmail.com

Steve31750

09:06AM | 09/23/07
Member Since: 09/21/07
3 lifetime posts
I do not know how a Product Manager of a defectice product can have the guts to post a posting such as the one here. You know that the original CorrectDeck has problems hence you have introduced CX. Mold is a problem with your product where I have never had it before until CorrectDeck was installed. Why don't you and your company have the guts and integrity to stand behind your product and replace the defective material? Believe me if we can get a classaction suite going on this product I for one would join it.

My advice to any prospective customer of CorrectDeck would be to think hard and thick twice.

SteveG
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