COMMUNITY FORUM

weissdeb1

10:35AM | 09/23/07
Member Since: 10/13/05
18 lifetime posts
Chris,

You are so BRILLIANT to have saved that brochure!!! I will pass it on to the lawyer and see what he thinks. It clearly states that it's like wood but without the maintenance of wood (not exact wording).

mojobradley

12:56PM | 09/24/07
Member Since: 03/21/07
63 lifetime posts
Do you think we are ever going to get any satisfactiond from this manufacturer. I just don't understand why no one cares that they are cheating so many people with their faulty product and I guess I am just tired of fighting after two years.

melville

04:30PM | 09/24/07
Member Since: 09/22/07
7 lifetime posts
We had a correct deck installed January 2005. About a week later, some of the boards started to warp and black stains started appearing all over; a hand rail also cracked. I contacted the company several times but received no response. I demanded that my contractor replace the warped pieces which he did. However, the warping has now appeared on different areas of the deck. We have the cherry finish deck and it looks AWFUL!!! It has totally discolored. To add insult to injury, my deck is proudly displayed on their website! We paid $37,000 for our deck and sadly we have to have it replaced because of the poor condition it is in. We do not entertain (except for close family and friends) because we are embarrassed by it. It has caused us a great deal of stress and I cannot believe this company is still in business after all the lives they have ruined. We work very hard for our money. This was the first home that we purchased when we got married 8 years ago and saved to have the backyard (and deck of our dreams). It is a nightmare. We live in Long Island and after reading the comments from the others, we see that this problem is not isolated to to one part of the country. Has anyone contacted the Better Business Bureau? The attorney General in Maine? Count us in in any class action suit.

Zoe

mojobradley

06:56PM | 09/24/07
Member Since: 03/21/07
63 lifetime posts
Great the more ,the angrier the better. And yes the attny general in Maine has been notified and apparently does not care and the BBB also.

melville

05:03PM | 09/26/07
Member Since: 09/22/07
7 lifetime posts
I had my deck installed in 2005. Within a week I started noticing black spots all over my deck. After several months, some of the boards started to fade in color (I have the red color). Also, anything that was placed on the deck, flower pots, lawn furniture would leave fade marks, discolorations once removed. I was under the impression that a product that was advertised and sold a low maintenance would be just that, LOW MAINTENANCE! My deck is only two years old and it is awful looking. The whole purpose of having a deck was to be able to entertain and enjoy it. How can I when I can't even place patio furniture on it without it leaving nasty looking stains?! Correct Deck should be ashamed of this product. My previous deck was 10 years onld and looked nothing like this. I should have kept it rather than having spent a small fortune on the new one. As of this morning, my contractor is ripping up a part of the Corect Deck because of the warping and severe discoloration. SO much for low maintenance!!!

Zoe

melville

05:27PM | 09/26/07
Member Since: 09/22/07
7 lifetime posts
Jim,

I also have the red color. I live in Long Island, NY and my mold and warping started almost immediately. After the first week, I demanded that my contractor fix the warping and he did right away. The materials were purchased from Family Lumber. My deck was completed in March 2005. I complained to the company but to no avail. Nothing was ever done. My husband would try to power wash it but the black spots just kept returning. Don't waste your time speaking with Renee at Correct Deck Customer Service. My deck is proudly displayed on their web site and I expressed to her my anger at this due to all the warping, disoloration and chipping and she has yet to suggest a solution. I have emailed her pictures of the warping and spots that continue to be an ongoing problem and have received no response. As of this writing, I am having a part of the deck ripped out due to severe warping. I think this is a no win situation unless we all band together and try to get a lawsuit going. I spent a small fortune on this deck, not to mention the additional money I am still incurring in trying to fix the ongoing problems. Buying this product was a major mistake that will bother me for a very long time.

Zoe

melville

05:34PM | 09/26/07
Member Since: 09/22/07
7 lifetime posts
I would be interested as I paid a small fortune for my deck in 2005 and have had constant problems with mold, warping and discoloration.

Zoe

mojobradley

07:00PM | 09/26/07
Member Since: 03/21/07
63 lifetime posts
I just can't understand how this company continues to do business. Also my contractor won't return calls even though he talked me into this brand.

welchnine

01:28PM | 10/01/07
Member Since: 09/30/07
3 lifetime posts
What a relief to se how many people are having the same problem! We thought we'd be alone. Count us in on any lawsuit forthcoming. We also have been dealing with Correctdeck, they sent us the cleaning solutions and mold resistant chemical to treat it with. It doesn't look much better and they tell us it will only last a year!I'd rather have pressure treated wood that I would have to paint or stain every couple of years. They also deny any language they used in their brochures regarding this matter and were quite "snotty" about it...must be getting nervous. Do all of you have all your receipts? That's where we may have a problem, thought we had them, but can't seem to find them. Well, hopefully, if we all pull together, something will come of this!

welchnine
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