07:50AM | 09/16/10
Member Since: 09/15/10
1 lifetime posts
I've had my correct deck since 2002. It looks terrible. The white chaulky dust it emits when you sweep it is unexceptable. I,ve spent hundreds of $ to clean it. Working in the hot sun on a non windy day, covering all my plants boardering the deck,wearing protective clothing, mask, boots, eye protection etc. Inhaling all these chemicals. I paid $20,000. for our old deck to be removed for this correct deck. What a big mistake and disappointment. i have left my name and # with a paralegal at Lieff Cabraser Heimann and bernstein.


10:13AM | 06/05/13
I have the new deck with the mold treatment for over 5 years and have no issues. However my facia boards are not treated and have major mold issues.
Any suggestions? Thinking about covering it with Azek.


10:19PM | 04/21/15
Member Since: 04/21/15
1 lifetime posts
349170 - I am interested in what you used to keep the mildew off your Correctdeck. I am at my wits end. The deck is hideous this spring and I am a female in my upper 70's and not interested in spending my summer keeping up this inferior product. When we installed this decking, we got the same run-around from the company that everyone else has mentioned and even bought the expensive cleaning kit the first year with no success. Any help will be much appreciated


04:58PM | 07/08/15
I don't know if I should admit this, but I worked for Correctdeck from 2002 to 2004. At the time there were about 60 or so composite deck manufacturers producing product with new companies emerging almost weekly (or so it seemed). At the time Trex was the market leader. As the story goes, someone tried to apply deck stain to Trex but it didn't hold up. Trex could not be maintained it the traditional sense. Somehow that got misconstrued as "maintenance free". When first introduced, Trex tried to market its green benefits. Consumers were generally not impressed. They certainly were not inclined to spend $ on a product made from other peoples' garbage. Green failed to connect with the market whereas, maintenance free launched the industry.

So, a couple of points. No one at Correct Deck ever purposely attempted to mislead or deceive customers. By 2004, there was some indication that mold was a potential concern, but it appeared to be geographical in nature no worse than competitive brands. The evolution of the CX product had little to do with the mold issue. Rather, the goal was to make a better product in order to grow market share and the business.

Second, I'm not looking to blame customers but consider the times. The idea of maintenance free is a fantasy,unfortunately it resonated with too many people who chose to spend 4x more for a product rather than invest 4 hours annually to stain an average sized deck. In summary, there was no attempt to mislead customers. Rather, the industry was growing so fast
systemic issues were not recognized until millions of feet were installed.

William Colby

12:54PM | 09/08/15
Member Since: 09/08/15
1 lifetime posts
Colby Contractors is in the process of trying to correct a deck and railing system purchased with a lifetime warranty. The deck is 5 years old. It is so swollen and damaged by weather Hammond Lumber has been by and stated it needs to be replaced with the warranty. The deck is 60% wood and 40% poly PDC free, 5354710-CXNER-688. I am currently in the process of replacing with Hammond Lumber material. This situation needs to be addressed for the honest paying customers such as myself. Please keep me posted on any class action suits so we can get on board.


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