Is anyone out there still having problems with Trex - not only the product but the company?
We started the complaint process in June 2007 and finally heard from the company last week that they do not believe the deck is defective. We sent photos of mold, warping, uneven color and splitting.
They sent a representative last month(March 2008)but in their letter of denial they only refer to the photos we sent last year, from which they have been able to determine that the screws were not placed far enough from the ends of the boards (closer than 1 inch, which is not true). Why this should cause mold, warping and uneven color, I don't know. In some places, the fascia boards warped to such an extent that the screws sheared off, leaving a gap of over an inch. Elsewhere, the boards warped enough to dislodge an adjacent downpipe.
The deck also gets so hot in summer you cannot walk on it barefoot.
I know there was a lawsuit in 2004, but it does not seem to have solved the problems. We spent over $9000 on materials and are now regretting our choice. The deck was only built in 2006. I was looking forward to years of enjoyment, but now we are looking at a big problem.
My Mother had a claim against Trex. It took a long time for her to get reimbursed for her decking, but she finally got paid. You have to keep on them. Document everything. When you call, who you talk to, copies of any letters to or from them. I would call and write often. If you had someone build the deck for you, get them and the supplier of the decking involved. Keep making noise and eventually they will respond. If not, contact the attorney general of your state, the Better Business Bureau and your local tv station. Most have a comsumer reporter and they love they stories.
I am a lawyer who specializes in representing consumers in class action litigation, and I am investigating possible claims concerning Trex composite decking. Please contact me if you are interested in discussing the matter.
Trex knew they had an issue with the fascia warping long before you filed a warranty claim. You would have to look into there files. For photos and complaints from customers and dealers but it is all very hush hush. Which with there lawyers would take a little doing and not worth the hassle.
MY TREX DECK WAS BUILT IN 2001 AND HAS SWELLED SO THERE ARE NO LONGER GAPS BETWEEN THE BOARDS. THE BUILDERS USED THE GAP TOOL SUPPLIED BY TREX. IT ALSO HAS MOLD ON IT. THE COLOR IS WOODLAND BROWN. HAS ANYONE ELSE EXPERIENCE THIS OR CAN THEY HELP ME?
We too have black spotting all over our new Trek deck. The problem started to show up after less than 1 year old. We got the same run around from the company that built the deck (ours is 2 levels: cost $25K. We chose Trek because it was our understanding that it was maintenance free and would always look the same. It's a mess. The contractor finally brought out a manufacturer's rep who then sent us a letter offering to come out this spring and clean it for us, but we were to keep in mind that this cleaning process would lighten the color of the wood we chose - red, if I wanted a "pink" deck, I would have gotten one. This is a form they want us to sign and I suppose they think we will go away after that. We have not yet signed and returned the form and the problem just keeps getting worse. I this I am going to take the Better Business Bureau route and if that doesn't work, I will contact an attorney, as long as they are willing to work for us on a contingency basis. I want my $25 K back so I can have a deck build out of a better material. We thought we chose the best but were sadly mistaken. Any other suggestions out there other than the BBB or an attorney? Anyone know an attorney who is handling these cases on contingency? Thanks. Mckel708@aol.com
Our deck is less than 2 years old and has black spots. It was supposed to be dark wine/red colored but looks too close to pink already, so we are concerned that a bleach product will only make the problem more apparent. Any suggestions? Thx.
I would think anything with bleach in it would just make it lighter. like most companie(trex) in todays world there is so much fine print that they no longer stand behind anything. try a natural cleaner on a small section first before doing a wide open spot in the middle. I paid alot for my deck and would have used something else if i knew the problems i was going to have.
I built a Trex deck 4 years ago. After 1 year several boards started to Rot. Trex Paid for contractor to repair all damaged boards with minimal hassle. 1 year later most of the original boards started to rot. Trex then paid Contractor to replace intire deck (600sqft) with new type of Trex. This was done with a little hassle. Now several boards in the replaced deck as well as several in a additional deck I built started to rot. Now I can't get trex to return a call. I have about $15.000 invested in trex decks and they are turning to DUST!.
IF ANYONE HAS A WAY TO GET THIS RESOLVED PLEASE POST.
IF ANYONE HAS A WAY TO GET THIS RESOLVED PLEASE POST.
I just contacted Trex in regards to the warping fascia, splitting and deteriating boards that are less than 4 years old. I contacted them about the stains of black spots two years ago, and they told me to clean with deck wash. I cleaned but it never came off. My deck looks terrible and I am embarrassed to have it on my house. I bought Trex because I thought it was virtually maintanence free and would look good for a long time(10 years at least). However, my Trex decking looked terrible after the second year of being up. I hope to hear back from them wioth some resolution.