COMMUNITY FORUM

rreiffer

03:37PM | 07/20/09
Member Since: 07/19/09
1 lifetime posts
I too have had all of the problems listed above. I am containing Trex to find out what they will do about replacing the boards. Right now I would be happy if they updated me to their latest and greatest product and I will cover the install costs.

Rich

fosiness2

03:55PM | 08/07/09
Member Since: 08/06/09
1 lifetime posts
I had the rotting/crumbling problem also on my deck installed August, 2004. After I contacted them and jumped through all the hoops with descriptions, measurements, pictures, etc. they sent an inspector and eventually agreed to replace the materials. Nothing offered for labor of dismantling and disposing of old, and installing new. I did not sign their agreement and asked for a possible refund. They the offered an insulting $133.92 in addition to the materials. I don't think that money would even cover the new screws. There is a possible new class action suit for decks installed after July, 2004. I'm looking into it.

George F

cterry

06:58AM | 10/05/09
Member Since: 10/04/09
1 lifetime posts
We have the same problem. Our deck was installed Aug of 2005 and by the next summer there were no gaps. It's a pool everytime it rains. Trex suggested "kerf" cutting, but even the people they recommended thought that was a bad idea. I've had three people recommend getting a new deck. I'm also looking for advice. I believe Trex should be accountable, but from what I've seen on the internet I'm not hopeful.

kathcaz

07:38AM | 11/25/09
Member Since: 11/24/09
2 lifetime posts
I, too,have had the same issues with my Trex ("redwood") deck. The rep will give you the boilerplate reply, offer a cleaning solution, but the mold spots will return within 2 weeks. They know they have a problem, but won't deal with it. I have also contacted the BBB. There are 2 class action suits that are supposedly in process, but no word yet.

May I have your email so we can band together?

dobbsj

08:22PM | 01/09/10
Member Since: 03/10/07
3 lifetime posts
I have a PhD in science and have worked with polymers for years. Trex and other composites have a basic design flaw since they are made with wood cellulose materials that contain natural sugars, etc that mold loves. The polymer only make matters worse and reduce the drying rate of the composite. Coupled with this is the very high coefficient of thermal expansion of any polymer. From Trex data a 16 foot long board will expand over 0.34" from hot summer to winter in many parts of the country (100F swing). This is causes a lot of the problems. Azek, Evergreen, all have this issue. I believe Trex must be the worse. I wonder how they cannot acknowledge the problem.

I prefer wood. IPE is high maintenance but at least it lasts. Has anyone had experience with vertical grain fir?

kc5katz

11:54AM | 03/27/10
Member Since: 03/26/10
1 lifetime posts
Are there still problems with Trex that is being manufactured now? And what types of maintenance issues are associated with IPE? We're planning to build a new deck and right now these are the two options being considered. We live in the high desert so it can get quite hot in the summer and very cold in winter. Thanks!

pjmolony

10:05AM | 03/30/10
Member Since: 03/28/10
1 lifetime posts
I built a pool deck with Trex decking material in 2003 and haven't had any problems with it. I believe the product line that I used was known as Trex Origins.

I'm considering replacing my house decking material with a Trex product line known as Accents. Of the four products lines now available, it most resembles what I used on my pool deck.

Of those numerous complaints described on this board, no one has indicated the type of Trex product line that is giving them problems.

Has anyone had a problem with the Origins or Accents product lines ?

bowshiem

01:25PM | 03/30/10
Member Since: 02/27/10
23 lifetime posts
I believe mine was Accents. Madiera in color. I believe I got an inferior product after the 2004 lawsuit. Better off staying away from it, go with another customer that will show up at a home and garden show, Trex is never there. Maybe for good reason.

TREXHEAD

06:02PM | 04/05/10
Member Since: 04/04/10
4 lifetime posts
TREX DOES NOT STAND BEHIND ITS PRODUCT. I WAS TOLD THAT MY PICKETS AND TOP RAIL BOARDS ARE FLACKING AND CRUMBLING BECAUSE THEY WERE NOT GAPPED RIGHT! HOW IS IT THAT THEY HAVE A 3 1/2 INCH GAP BETWEEN THE PICKETS AND NOTHING NEXT TO THEM ON THE TOP RAILS???? PLEASE EXPLAIN THAT. THE CONTRACTORS USED THE GAPPING TOOLS WITH THE TREX NAME ON IT AND TREX SAID THE DECKING BOARDS WERE NOT GAPPED CORRECTLY???? YOU WILL GET THE SAME SAMPLE PACK LETTER SENT TO YOU CLAIMING CONTRACTOR ERROR THAT IS NOT TRUE. MY CONTRACTOR IS NO LONGER INSTALLING TREX AND ALSO TELLS EVERYONE TO STAY AWAY FROM IT. IT WAS PURCHASED AT REISTERSTOWN LUMBER COMPANY IN REISTERSTOWN, MARYLAND 21136. CAN ANYONE HELP ME???? THE TREX GUY PAT M. IS JUST A P.R. GUY HIRED TO GET RID OF PEOPLE WITH COMPLAINTS SO THEY DO NOT SUE TRX.
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