COMMUNITY FORUM

TREX DOES NOT STAND BEHIND ITS PRODUCT. I WAS TOLD THAT MY PICKETS AND TOP RAIL BOARDS ARE FLACKING AND CRUMBLING BECAUSE THEY WERE NOT GAPPED RIGHT! HOW IS IT THAT THEY HAVE A 3 1/2 INCH GAP BETWEEN THE PICKETS AND NOTHING NEXT TO THEM ON THE TOP RAILS???? PLEASE EXPLAIN THAT. THE CONTRACTORS USED THE GAPPING TOOLS WITH THE TREX NAME ON IT AND TREX SAID THE DECKING BOARDS WERE NOT GAPPED CORRECTLY???? YOU WILL GET THE SAME SAMPLE PACK LETTER SENT TO YOU CLAIMING CONTRACTOR ERROR THAT IS NOT TRUE. MY CONTRACTOR IS NO LONGER INSTALLING TREX AND ALSO TELLS EVERYONE TO STAY AWAY FROM IT. IT WAS PURCHASED AT REISTERSTOWN LUMBER COMPANY IN REISTERSTOWN, MARYLAND 21136. CAN ANYONE HELP ME???? THE TREX GUY PAT M. IS JUST A P.R. GUY HIRED TO GET RID OF PEOPLE WITH COMPLAINTS SO THEY DO NOT SUE TRX.

TREX WILL TAKE YOUR MONEY BUT WILL NOT BACK UP THE PRODUCT. TREX SWELLS AND MOLD AND FUNGUS GROW FROM THE WOOD INSIDE THE BOARDS. RAILS CRUMBLE AND FLAKE! THEY SLOWLY FALL APART. DO NOT BUY AND WARN ALL OTHERS WHO ARE THINKING ABOUT BUYING TREX. THEY SHOULD CHANGE THE NAME TO "TRICKS"

THIS PAT M. IS JUST A P.R. GUY PAID BY "TRICKS" DECKING TO MAKE COMPLAINTS GO AWAY. YOU WILL GET A FORM LETTER SAYING IT WAS CONTRACTOR ERROR JUST LIKE EVERYONE ELSE UP AND DOWN THE EAST COAST GETS. HOW DOEA A PICKET CRUMBLE AND FLAKE WHEN THE GAP IS 3 1/2 INCHES WIDE???? WHY DOES THE TOP RAIL BOARDS FLAKE WHEN THERE IS 'NT ANY BOARD NEXT TO IT AND TRICKS TELLS YOU IT IS FROM INPROPER GAPPING????

I had my entire winchester grey trex deck replaced in 2007 due to surface flaking. It was orignally installed in 2003. Now it is happening again. Trex has had this problem for a long time. In 2007, they paid the entire cost to replace my deck. Now they have settled a class action lawsuit and only have to pay .18 a linear foot. What a joke, there is no possible way to install trex at $.18 a foot (labor, screws etc).

Never buy trex products, they simply don't last. I'll be dumping a 2nd load into the landfill. They claim low maintenance, but don't tell you that you need to replace the deck every 4 years. I expect that trex will go out of business soon.

I've been able to find 2 current lawsuits, please join:

http://www.hagens-berman.com/trex

jsanford@lchb.com

http://www.lieffcabraser.com/contact/contact-trex-deck.htm

I had a trex deck installed in 2005. By 2007, the deck started to show visible signs of warping, cupping, bowing, flaking and mold spots. Some of the decking swelled to the point where there was no gap between the boards. When the problems continued, I filed a warranty claim in 2009. The company was responsive. Sent out a claims representative who confirmed that the entire deck was defective. Received new Trex decking and a small $250 stipend for labor. Of course, the labor to remove the old deck and install the new one was almost ten times that amount. I wouldn't buy Trex again. I hope that this lifetime deck lasts at least a few years longer than the previous one.

DO NOT USE TREX ACCENTS !!!! I have filed all the proper forms about my rotting,crumbling TREX Accents, color Saddle. Just got a letter back today saying........wait for it...builder used a product other than TREX for the risers, and the fading (no grain showing at all now, bleached by the sun to pale beige) "can be expected"! The mold issue........just clean it as recommended by TREX....which I have had done......and mold returns a couple weeks later. This deck and stairs was installed by my builder In 2005. I am hoping I can find another class action suit to join. Patricia

Ive been installing Trex decks for over 8 years and I have NEVER had 1 complaint! My guess is everyone who has had a problem with their Trex deck came from the person who installed the deck and NOT the product itself!

Trexfan13,

Since you are an installer, I invite you to come to OH and inspect my deck to see if it was properly installed. If you come and find it was an installation issue, I will pay your traveling cost. If you come and see that it is not an installation issue, then you can replace my deck for FREE.

Are you willing to put your $$ where your mouth is?

This is not an installation issue. There was a lawsuit settled in 2004 for flaking, warping. Trex settled that lawsuit and people can make claims on that issue, which is posted on Trex website.

For the mold and mildew, that issue is being addressed in another active lawsuit.

Contact me if you are willing to come to OH and check it out for yourself.