COMMUNITY FORUM

echin1999

08:41PM | 06/30/11
Member Since: 06/30/11
3 lifetime posts
Add me to the list victims here. Had mountain cedar TT XLM installed back in Sept 2009... only noticed now (i'm not very observant) that three planks are black now.. I think it happened awhile ago, but i thought it was simply dirt that i could easily wash away.

will call TT in the morning.

magster

03:30PM | 07/02/11
Member Since: 05/01/10
28 lifetime posts
I think it's about time for a class action suit. And for Timbertech via Roslyn to say she doesn't have e-mail who is she kidding. They all have e-mails and it's the only way I've been in contact with them.

I'm absolutely sure there are more stories like ours out there and people either put up with it or just don't blog about it.

I definitely want to be part of a class action suit as I really don't want to go through the hassle of replacing the deck again with another one of their products that I know will go bad. When are they going to realize that constantly replacing product is eating away at their profits....daaaaa?????? Just make a better product.....and no more empty promises!!

I have no confidence in any of their products and am telling everyone I know never use Timbertech. Product is bad!
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yvonne amato

09:08AM | 07/05/11
Member Since: 07/05/11
4 lifetime posts
I'm having the same problem folks (mine is with the SLM product). Let's all support a class action lawsuit by sending an email to:

[email protected]

Send your emails with descriptions, issue, etc.
Get reimbursed for the thousands of dollars you would be spending!!

yvonne amato

09:10AM | 07/05/11
Member Since: 07/05/11
4 lifetime posts
I'm having the same problem folks (mine is with the SLM product). Let's all support a class action lawsuit by sending an email to:

[email protected]

Send your emails with descriptions, issue, etc.
Get reimbursed for the thousands of dollars you would be spending!!

yvonne amato

09:11AM | 07/05/11
Member Since: 07/05/11
4 lifetime posts
Chris,
I'm having the same problem folks (mine is with the SLM product). Let's all support a class action lawsuit by sending an email to:

[email protected]

Send your emails with descriptions, issue, etc.
Get reimbursed for the thousands of dollars you would be spending!!
Spread the word on this!

blynwa

04:22AM | 07/07/11
Member Since: 07/07/11
1 lifetime posts
We had our Mountain Cedar XLM deck installed October 2008. I thought the whitening was just minerals in the rain water or something, but after pressure washing and trying to scrub with Simply Green, there is no change. So, I am convinced it is not something on the decking, but rather the planks themselves that are faulty.

My railings look like those shown by another poster (mlm on May 12, 2011) and the deck surface itself is looking like that posted before as well (bethrouns and djphelan on Aug 11, 2009 and August 15, 2009).

After trying to work with our installing company (to no avail) I have begun the warranty process with TT. We got compliments on the deck when it was new...now, not so much.

RAH

04:06PM | 07/09/11
Member Since: 07/09/11
3 lifetime posts
We had our desert bronze XLM Timbertech deck installed in June 2009 and are also experiencing the fading, and dark streaks. I filed a claim with Timbertech approximately 2-3 weeks ago, and they mentioned they would reimburse for the materials and 1/2 labor. Timbertech indicated they had a bad vendor, but the new XLM that came out since December 2010 has now resolved these issues. Before we begin our negotations for having the deck replaced, we would first like to know that 100% labor will be covered, and we will not experience the same issues again. Can anyone please advise?

RAH

04:07PM | 07/09/11
Member Since: 07/09/11
3 lifetime posts
We had our desert bronze XLM Timbertech deck installed in June 2009 and are also experiencing the fading, and dark streaks. I filed a claim with Timbertech approximately 2-3 weeks ago, and they mentioned they would reimburse for the materials and 1/2 labor. Timbertech indicated they had a bad vendor, but the new XLM that came out since December 2010 has now resolved these issues. Before we begin our negotations for having the deck replaced, we would first like to know that 100% labor will be covered, and we will not experience the same issues again. Can anyone please advise?

ASW

08:23PM | 07/12/11
Member Since: 07/12/11
1 lifetime posts
Add another unhappy customer. Had my deck installed with Destert Bronze XLM July 2010. Over the past week I've noticed the whitening and several boards are burnt black....HORRIBLE. I spent $18K on this thing and to have it look like hell in a year is not acceptable. I want in on the lawsuit. I just filled out the on line claim form tonight and will begin the calling process tomorrow. Full replacement is my only option, I am not trying Deck Max or any other crap they recommend. If I wanted to stain I'd have stayed with way cheaper cedar!!!! I'm so frustrated.
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