COMMUNITY FORUM

drich93455

06:13AM | 06/23/10
Member Since: 06/22/10
1 lifetime posts
What a rip off! My deck was installed last August and it is chalking along the edges of the board that receive the most sun. I agree that we should not have to stain the deck yearly. What is the point of using this so called maintenance free product. I just gave the warranty claim papers to my contractor and we'll see.

I'll ALL for the class action suit! Especially if they knew of the defect and knowingly sold the product anyway. At a minimum I want free deck maintenance as often as needed to keep it from chalking!

saynototimbertech

06:59PM | 06/28/10
Member Since: 06/27/10
5 lifetime posts
I am interested in class action suit information. Are others pursuing this?

saynototimbertech

08:11PM | 06/28/10
Member Since: 06/27/10
5 lifetime posts
Consumer Sales Practices Act (1972)

ORC § 1345.01

Protects consumers from unfair, deceptive or unconscionable acts or practices in connection with the purchase or solicitation for a purchase that would be used for the home or personal use

Makes it illegal for sellers to misrepresent the nature of their business, products or services, the price of their goods or the terms of a transaction.

Prohibits sellers from taking advantage of a consumer’s illiteracy, mental or physical disability, or inability to understand the terms of a sale.

Prohibits sellers from selling a product or service to a consumer they know cannot afford or substantially benefit from the purchase.

Requires sellers to honor guarantees, warranties and rain checks.

Protects consumers from deceptive advertising and other types of fraud.

magster

04:37AM | 07/03/10
Member Since: 05/01/10
28 lifetime posts
Exactly what is happening to ours....white chalking along edges of every plank on floor. So far railing is ok.

This information has to get out there as I'm sure there are many, many customers having the same problem.

Blog, blog on any website you can find. The power of the internet.

I don't know how to start a class action suit but I think it is now warranted and

one of the posts said to file with Ohio Attorney General.

Maybe we should do that in whatever state we live in?

My once beautiful deck is now looking terrible and they said over the phone that the new Desert Bronze won't chalk....well it does ...that constitutes fraud doesn't it?

SCREED

06:20PM | 07/07/10
Member Since: 05/18/10
3 lifetime posts
It has now been 3 weeks after DeckMax Green was applied to my Timbertech XLM Mountain Cedar deck. The first 2 weeks things looked great. Now, my deck is turning BLACK. It looks like someone took a flame thrower across my deck. I just emailed Timbertech with the photos today. I can't believe things went from white discoloration to the complete opposite-Black. I'll be curious to see what the solution will be this time, this is so frustrating. I'm all for a class action lawsuit too. My wife works for a law office, I'll have her look into it.

Styles13

01:25PM | 07/16/10
Member Since: 07/14/10
1 lifetime posts
We too experienced the same whitening on both the Mtn Cedar and Desert Bronze within months of installation getting progressively worse late spring and early summer of this year. Timbertech had told us this was "unusual" and sent us out the same band aid for a broken leg fix as well. Shortly after contacting Timbertech about our "unusual" problem we received Deck Max Green (DMG) and applied it in a couple small areas on both the MTN Cedar and the Desert Bronze. Initially seemed like a miracle fix, but having a fair amount of experience in wood restoration and coatings I was content to sit back and wait and see. To my surprise the product failed quicker than I expected only lasting about 3 weeks before seeing the whitening begin to show through once again. The next proposed solution was The Deck Max Enhanced (DME) with extended UV protection that was apparently manufactured with Timbertechs participation. I wondered, if this was such an "unusual" circumstance, why have they worked with this company to develop such a product, just in case? Anyway, received the DME shortly thereafter and applied to one each of MTN Cedar and Desert Bronze boards on the steps. Again, initially seemed to be like magic, unfortunately before we could "wait and see" a rep from Timbertech wanted to do all 900 square feet of decking as a gesture of "good faith" to show they cared about our problem and wanted to help put our concerns to rest. I fully believe that based on past experiences they believed this would solve the problem and we would just be OK with that, NOT SO. within 1 week of applying DME the blackening began to show up in random areas on both MTN Cedar and Desert Bronze. I have documented the failure process with pictures and emails. It was 2 weeks to the day yesterday, Thursday 7/15/2010 that DME was applied. Let me tell you, Screed is not exaggerating about it looking like someone took a flame thrower to his deck, ours looks the exact same, like a disease rapidly spreading all over. Everyday I get home from work it looks like a pyromaniac made another visit and torched a few more boards, disbelief doesn't even cover it. It should be noted that we have heard nothing from Timbertech about either how the deck was holding up after application, or our satisfaction (or lack there of) with the end result. Pretty sure that based on what has transpired here that the materials used to build this deck are ruined, and I have a hard time believing the deck will not need to be replaced. Believe me, I would much rather be sitting on my once (although briefly) beautiful deck sipping a cold one rather than replying to what appears to be a great failure to what we hoped was a great product, manufactured by an honest, reputable company.

saynototimbertech

05:50PM | 07/16/10
Member Since: 06/27/10
5 lifetime posts
Just wondering if the Deck-Max is still working?

magster

04:38AM | 07/17/10
Member Since: 05/01/10
28 lifetime posts
Wow unbelievable. As I said before I'm not contacting them until the Fall as I'm really too upset with them and this latest product. For now I just want to sit on the deck and enjoy it..(however watching the white spread is not enjoyable)

If I have to I'll go after them legally. Reading all the posts I really believe this is only the tip of the iceberg with this product. I wish we could start another blog that would go all over the country.

If enough people complain, maybe they'll do something? Or am I dreaming.

milesofiles

07:18AM | 07/17/10
Member Since: 07/16/10
2 lifetime posts
Our TimberTech deck is only 9 months old and we have a substantial amount of this whitening problem occuring. The deck sits on the north side of the house and is protected from any substantial harsh sun and also we haven't even got but a few chairs and a table on it and very little use at that. Pretty disheartening for what is suppose to be a high tech, high class item. It was certainly high priced!

I've contacted my contractor about the problem and will wait for him to do the foot work with the manufacturer before I decide to "go off" on them myself.

I've read all 4 pages on this site and found them extremely helpful. Somewhat gloomy, but helpful.

I'll keep posting my results with the, "not so al-white with me" problem.

Just wanted for now to register as one more TimberTech customer who is not real happy with their product at this point.
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