COMMUNITY FORUM

keithlee21

07:42PM | 06/05/12
Member Since: 04/21/12
2 lifetime posts
I would also have to agree with VAGUY. I turned in my claim and I was pleasantly surprised and pleased with the service I received from Timbertech. They handled my claim extremely quick and we were able to agree on the coverage for materials and labor. My deck has been completed and I'm crossing my fingers that the Timbertech XLM Harvest Bronze holds on up. I am a bit paranoid and I'm a bit overly attentive to the materials for any possible defect but I do hope they do not show any residue or scorching like I experienced with the Desert Bronze material.

pgintct

12:42PM | 06/18/12
Member Since: 06/18/12
1 lifetime posts
My deck was built in fall of 2008 with TimberTech Mountain Cedar. I used that material for a border, stair treads, and railing only. I too thought that it would clean off. Well here is what it looks like today. For the picture I laid a piece that had been in the garage across the border and stair tread. I just filed a claim.......
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LinRich

04:34PM | 07/23/12
Member Since: 07/23/12
2 lifetime posts
We also installed an XLM deck in Desert Bronze in the spring/summer of 2010 and our boards turned white by the summer of 2011
Completed claim form, deck diagram and pictures and submitted to Timbertech. Service rep talked me into trying Deck Max no charge, never should have agreed. Put down Deck Max end of September 2011 and planks were white again in April 2012, didn't even last a year, so much for no maintenance . When I called them in June telling them I wanted to continue with my claim, which the rep assured me I could do, they conveniently had no record of my claim, surprise, surprise! Luckily I kept copies of everything and resend them out on June 16, 2012. Left a voice mail message today, resent claim over 30 days ago and no response. It seems some people are not having a problem getting Timbertech to honor the waranty, we don't have a oontractor helping us who may have some "clout" Seem to be getting the runaround. Accepting Deck Max will only stall your claim , take it from me.

whitexlm

06:59PM | 07/23/12
Member Since: 06/25/11
7 lifetime posts
My 2 year old dessert bronze deck is being replaced right now. I filed all the correct paperwork and spoke to Gene. Gene handles ALL the warranty replacements and was very nice to speak to. Gene will not recommend people to do the work. Gene will not give references for the Harvest Bronze and whether or not it is working. Gene said to look at the contractors in your zipcode on the Timbertech website.

I did and called 3 of them. Gene gave me $2250 for labor costs and all the replacement materials free of charge. The deck will not cost me a dime to replace parts or labor. That is very good of Timbertech. Now I wrote a pretty forceful letter saying I was fully prepared to take this to court which I would have and they did the right thing by replacing parts AND labor. Technically their warranty is not for labor but this was by FAR the most premium (expensive) decking I could buy (twice the price of TREX) so you should expect FULL COOPERATION and everyone on this list should get it. You can email me at sebgrady@gmail.com if I can help you.

Of the 3 contractors 2 said they could do the job for the $2250 and one said "there is no way a quality job can be done for that price." The guy who said no way is full of it and is just trying to pad profits. The guy doing the job for me (in Oakland, CA) is fantastic!

Here is the before of the deck. I will try to post pictures of the AFTER.

whitexlm

10:18PM | 07/26/12
Member Since: 06/25/11
7 lifetime posts
Here is the before:
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LinRich

05:28PM | 09/10/12
Member Since: 07/23/12
2 lifetime posts
I am pleased to say I received the replacement material from Timbertech a month after my original posting (August 23rd) and I hired a contractor who just finished the job today. The deck looks beautiful. I received $2500 towards labor, job was much more than that, but it helped. I did use a contractor off their website, and he did an excellent job. In the end Timbertech did the right thing. Thanks for your advice "Whitexlm". Lets hope Harvest Bronze holds up!

Nonarosie

12:38PM | 10/04/12
Member Since: 07/28/12
1 lifetime posts
Wondering if anyone was reinbursed for the full labor cost. So far they will only reinburse me about half the cost. I strongly feel it is their faulty product and I shouldn't have to pay anything. . Just wondering if anyone can give me some advise before I contact a lawyer.

Cesmom

11:26AM | 10/07/12
Member Since: 05/19/12
2 lifetime posts
Timbertech's original offer would cover only half of the quote I got from my original contactor. The local contractors on Timbertech's site did not show up to even quote. A lawyer friend of mine suggested where I could research my state's consumer protection laws. Then I wrote to Timbertech, referenced a few sections of that code and suggested lawyers were the next step. Timbertech came back to me with a contractor that would do the work and negotiated a price directly with Timbertech. Work starts soon. If all goes well, I would say the Timbertech did the right thing in the end. I so look forward to having a beautiful deck again.

whitexlm

01:57PM | 10/07/12
Member Since: 06/25/11
7 lifetime posts
Nonarosie,

Gene from Timbertech gave me $2250 for the replacement labor AND all replacement materials free.

I didn't spend a dime and you need to FORCE Timbertech to do the same for you.

Here's why I take this position again. Even though their warranty says only parts they are THE MOST EXPENSIVE DECKING MATERIAL ON THE MARKET AND THE DESSERT BRONZE WAS A COMPLETE FAULTY MATERIAL ACROSS THE BOARD AS YOU ALL CAN SEE ON THIS SITE.

If they were the low price leader, I think I would be OK with just parts but a Ferrari is not supposed to break down and look like sh!t in 2 years. They need to suck this up and do the right thing for ALL OF YOU. They have a brand at stake. Here is the picture of the Harvest Bronze and it looks beautiful after my contractor installed it recently. I hosed it down this morning and can take another pic after the sun is shining and water evaporates. In Oakland, California.
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