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thebigboomer

05:59AM | 06/02/10
Member Since: 06/01/10
2 lifetime posts
Installed summer of 2009 and mine is doing the same thing.

Contacted TimberTech for warranty.

Have recieved Warranty packet and not heard back yet.

They should cover the labor for replacement of bad product.

They new about it and did not pull stock.

TMJ2008

08:22AM | 06/02/10
Member Since: 05/17/10
3 lifetime posts
It has been several days since I wrote Timber Tech about my wood turning white. I did receive an e-mail back from my contractor saying that Timber Tech has a "quick fix" using a product called "Deck-Max Enhanced." I told the contractor if I was interested in staining my deck, I would of saved a whole bunch of money a got a wood deck. I am asking for a full replacement parts and labor.

I would be interested to know if any of your decks are near the water? Mine is and only the Timber Tech by the lake is turing white??

Stay tuned.

magster

12:21PM | 06/03/10
Member Since: 05/01/10
28 lifetime posts
As my previous posts stated, our deck was completely replaced by Timbertech for chalking on Mountain Cedar.

Now my Desert Bronze is doing the same and we don't live near water.

The stain you mention does it have to be done every year or will the one time treatment keep it from coming back.

magster

12:22PM | 06/03/10
Member Since: 05/01/10
28 lifetime posts
Are you talking Mountain Cedar or their newer product Desert Bronze.

I wonder how many more decks are doing this and would it be worth it for a class action suit?

ChuckV65

10:25AM | 06/07/10
Member Since: 06/06/10
2 lifetime posts
My one year-old timbertech xlm mountain cedar is also turning white, but only some boards, mostly those exposed to the sun.

I called Timbertech claims and they told me to use Deckmax Enhanced, that it should solve the problem. Has anyone used it? the thing costs almost $100 per gallon!

I'm hesitant to spend more money on something that I don't know if it'll work, and also because I feel is their defective materials.

Any thoughts?

TMJ2008

10:17AM | 06/14/10
Member Since: 05/17/10
3 lifetime posts
Spoke to Timber Tech today and they do not want to replace the white boards anymore, instead they want to send out a liquid material called Deck-Max.

I now have to apply this stain type of material which is supposed to restore the color of my 9 month old deck.

This staining is supposed to last two-three years and then another application will be needed.

Most people purchase synthetic wood so they do not have to stain their deck.

A popular consumers testing magazine (July 2010) rates CertainTeed (EverNew) wood as one to consider. Deck Lok and Eon comes in second and third with TimberTech coming in 5th place out of 6.

Rocketscientist

11:10AM | 06/14/10
Member Since: 07/14/09
3 lifetime posts
I just tried a small area of "DeckMax Extended" on my badly faded Timbertech XLM Mountain Cedar decking....seems to work great. I tried it in a small area, wiped it on with a paper towel. Was faded white, now looks like new. I just wonder how long it lasts, before another application is needed....so much for "Extremely Low Maintenence"!! There are two kinds of DeckMax, the "Green" version and the "Extended" version. I bought the Extended version, they claim it has more UV protectant, compared to the "Green". One $90 bottle claims to cover 500 sq feet.

magster

12:49PM | 06/15/10
Member Since: 05/01/10
28 lifetime posts
They won't replace the boards anymore? Why??????? Too much effort for them?

Wow that is not good and certainly does not honor their warranty.

Their new Desert Bronze is doing the same thing (our deck is only 6 months old) and how can you stain that when there is black striping made to look like wood graining? I'm so angry as I said that I can't call them or I'll blast them and that will get me nowhere.

I don't want to hear stain it... You are right when you say that's why we bought this product...not to have to stain it.

I'm going to tell my neighbors (I live in a planned community) NOT to buy Timbertech. They will lose a lot of sales as many of the houses need new decks.

What a terrible response...stain it.

SCREED

05:39PM | 06/21/10
Member Since: 05/18/10
3 lifetime posts
Timbertech contacted me regarding my warranty claim on XLM Mountain Cedar turning white. Today they sent out a crew to pressure wash and treat my entire deck with Deckmax green. I'm impressed with the product. The deck looks brand new without a hint of white discoloration. I'm concerned about the longevity of the "fix". I don't want to have to do this myself after 1 or 2 years and every 1 or 2 years therafter. This is to be low mantainance. If I wanted to "treat" my deck every year, I wouldn't have spent major bucks on Timbertech, I'd have opted to keep the pressure treated lumber. I'll keep you posted. Hopefully Timbertech will stand by their 25 year warrenty and pay to have the deck treated every year. I won't hold my breath.
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