COMMUNITY FORUM

richbuttner

04:36PM | 07/21/10
Member Since: 07/20/10
1 lifetime posts
Unbelievable, I have just moved into my new home and my Timber Tech XLM deck is already turning white in the area which receives the most sun.

I have not even closed on my house yet. The worst part is I had read these problems before I decided on this deck. I went to the supply house and we looked up the problems on their computer. The three sales people assured me they had never had or heard of this problem. They told me it was isolated cases.

I have not talked with the builder yet but this website has been extremely helpful. I will follow up after I talk with my supplier/builder.

wendyts

03:51PM | 07/22/10
Member Since: 07/21/10
1 lifetime posts
Glad I found this forum, my Timber Tech XLM Mountain Cedar has a little white spotting but bigger problem, our planks are turning black! Deck was installed August 2009, this spring we noticed some dark patches which are getting worse. We have some planks that are completely black, others in various stages of darkening. It isn't every plank but is definitely spreading. Sent in our claim this week to Timber Tech. I will try to attach a picture.
1931-timber_tech_xlm

dexmen

11:19AM | 07/27/10
Member Since: 07/26/10
2 lifetime posts
Wow, that is not good. So it turns white on it's own and black if it's coated? What about other manufacturers similar products? Anybody replace XLM with Azek or Fibron? I have seen Azek colors fade, but they are lighter and aren't as noticeable. The darker colors I don't know about.

sabsalonson

09:58PM | 07/27/10
Member Since: 07/27/10
1 lifetime posts
Well sorry to hear all the problems people are having w/ the various composites. I spent alot of time researching Timbertech, Azek, etc...don't think I've left a brand/product unturned. I had already started to tear down my 20 yr old Cedar deck that was beyond repair. I really wanted to go composite. However, w/ all the reported problems from this and other forums, I'm really leaning heavily toward Cedar again despite the annual maintenance. If I go w/ clear cedar rather than cheaper tight knot grade...cost starts coming close to some composites. Any suggestions, ideas, positive experiences??

Spednsteve

SallySue

06:05PM | 07/28/10
Member Since: 07/26/10
1 lifetime posts
So glad I found this forum. We are having the same problems with our TimberTech deck. Just sent in a claim. The deck was installed 5/2009, noticed some white areas during winter months but figured it would just wash off. Now we have black and white planks. Hopefully TimberTech will honor it's name and product. Also, I checked the BBB site and Timber Tech is rated as A+ and does not have any complaints filed. Has anyone explored that avenue with BBB?

bartletr

08:32AM | 08/10/10
Member Since: 08/09/10
2 lifetime posts
My XLM-Mountain Cedar deck was installed during the summer of 2008. As the fading continued to get worse, I finally filed a claim this summer and TimberTech sent me (2) 1/2 gallons of DeckMax Enhanced and asked me to try it. I have just applied some to 2 parts of my faded/striped deck. Looks great right now, but I will be watching to see if it turns black. I will keep you posted.

bartletr

06:59AM | 08/19/10
Member Since: 08/09/10
2 lifetime posts
No blackening yet, but this is only the 9th day. I spoke with my TimberTech Claims Agent today and he said that the blackening can be a result of applying the DeckMax Enhanced when the board (surface) temp exceeds 100 degrees.

grampat2

07:14AM | 08/20/10
Member Since: 08/19/10
2 lifetime posts
New deck installed Oct. '08 at sumer camp. Spring of '09 saw white stripes and fading. Spring of '10 found unacceptable discoloring. Am in contact with TT re: replacement. Sad affair. Thought I received a bad lot until I checked the net. TOPIX has a forum with these same complaints. The testing for color fast and UV protection over time is flawed and am worried I will replace deck every 2 yrs.

magster

06:04AM | 08/21/10
Member Since: 05/01/10
28 lifetime posts
I agree that there must be a lot of complaints out there and how Timbertech handles them is all different from what I read. We replaced our deck after our Mountain Cedar went white in less than a year. They (Timbertech) did the replacement at no cost to us which we were very grateful for but it was under their warranty. This deck was less than a year old and it was a bad run.

We replaced it with their new product Desert Bronze which their tech rep told me would NOT go white. Well guess what it is...less than a year later. Getting white striping on both edges of every floor board. Do NOT want to have to clean it or treat it..that is their job. I am going to contact them and see what kind of run around I get this time. What a mess and I'm so upset with the product that I will NEVER recommend it to anyone in our village.

And...people are replacing their decks now....
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