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2gregorys

03:59PM | 09/16/10
Member Since: 09/14/10
6 lifetime posts
I just contacted Timber Tech today. They acted surprised to hear of my problem with Desert Bronze. When I told them stop the BS about cleaners and heat guns and this was my 2nd deck, they changed their tune.I'm going to start the warranty process to see where it goes.In the mean time the lumber yard I bought the material from says they are going to discontinue the whole Timber Tech line.

magster

04:54AM | 09/18/10
Member Since: 05/01/10
28 lifetime posts
Sounds like the same old answer when you contact Timbertech...surprise???? What a line. In the meantime two of our suppliers have also stopped selling Timbertech completely. Too many complaints about the product and customer service is standard form letters, or e-mail. You have to really push to get them to respond.

We were lucky first time around with them handling the complete redo of our Mountain Cedar at their cost. But we had to really push them to do that.

Now second time around? We'll see what happens...

Bottom line, they sell defective product!!

4dogmom

08:22PM | 09/19/10
Member Since: 09/19/10
4 lifetime posts
My pictures look EXACTLY the same!!! Our deck was installed by our building contractor in Dec. '09. It began turning black, spotty moldy looking in about 30 days. At first they told us we needed to keep the deck cleaner!!! Now they tell us we got a "bad batch" and they need to replace it!! THIS IS SEPTEMBER...we have heard NOTHING from this company. I am seriously contacting an attorney...the other issue we have had is SHOCKS!! When the plastic gets hot, not only can the dogs NOT WALK on it due to the heat...but it gives out terrific shocks when you walk on the deck and then try to touch your patio furniture!! Our guests won't go back out there - neither will the dogs!! So much for trying to "go green"!...

4dogmom

08:32PM | 09/19/10
Member Since: 09/19/10
4 lifetime posts
the response timbertech gave us, in July 2010...after telling us for 6 months that we needed to keep our deck cleaner..is that they made "a bad batch", they are aware of the problem, and are willing to replace our deck. They said they would send a form to fill out, and then our contractor would have the materials to rebuild. It is now the end of Sept and we've not heard a word! I am going to take legal action. We are in No CA..I thought we were doing the environmentally correct thing - back to good old wood!

2gregorys

08:31AM | 09/20/10
Member Since: 09/14/10
6 lifetime posts
We have experienced the same problems with the static shocks but I was willing to put up with it. The white chaulky look is not tolerable. Be prepared for a battle with TT. They will ignore your calls and fight you on labor costs.They've known about this so called bad batch for years!

4dogmom

09:57AM | 09/21/10
Member Since: 09/19/10
4 lifetime posts
Thanks for the reply. That's really scary to know it's not just a recent "bad batch". My contractor said, Oh, they're a young company and they don't want a bad rap, so they'll get right on it. That was almost 7 months ago! And the shocks aren't just a little static...you could see the spark when my friend's son walked across the deck, and pulled a metal chair out from the table! I've had shocks that actually hurt - and I know that's why the dog won't walk out here...he's got a wet nose to get shocked!! I will post future "discussions" with TT here.

Hopefully, they will be positive...

magster

05:11AM | 10/09/10
Member Since: 05/01/10
28 lifetime posts
Well the runaround is happening now.

I e-mailed Timbertech customer service and got an e-mail telling me they'll send me a warranty packet. I said no since we had been through that before and they have our complete file on hand.

So then they said contact the service rep we dealt with the first time our Mountain Cedar deck went white.

I did and included pictures - three weeks later - no response. Do you think they are now avoiding the problem all together? I do .....

Anyone else have issue with their customer service?

2gregorys

07:11AM | 10/13/10
Member Since: 09/14/10
6 lifetime posts
After paying a small fortune for my PVC deck I don't think applying a cleaner 8 months in is the answer.Do you have an interest in this product and how long does it last?

2gregorys

07:18AM | 10/13/10
Member Since: 09/14/10
6 lifetime posts
I got back labor costs from TT.You need to pursue it further.
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