COMMUNITY FORUM

rockrisley

05:13PM | 11/08/10
Member Since: 11/07/10
3 lifetime posts
Has Timbertech agreed to wait and replace your decking with the new product? I just received a letter for replacement of defective Desert bronze XLM but I hesitate to take shipment now if a new product is to be released in early 2011. I have already replaced a defective lot of XLM decking and this is my second go around.

deckowner

07:05PM | 11/08/10
Member Since: 08/27/10
5 lifetime posts
Desert Bronze is suppose to be the tested replacement. they told me to wait until Jan for the new batch which is suppose to have been tested. I am waiting. Believe me I am only going to change it Once. There is going to be hell to pay the 2nd time.

magster

05:15AM | 11/15/10
Member Since: 05/01/10
28 lifetime posts
I haven't checked on here in awhile and now I see some posts that Desert Bronze XLM was also defective? In what way and what is the company doing for customers that bought this.

This is our second replacement if we go that route. They replaced Mountain Cedar that was also defective.

Now Desert Bronze is turning white too and their customer service rep says they will come out and use a cleaner on it.

Anyone had them clean it? Any other tips would be appreciated.

rockrisley

12:30PM | 11/15/10
Member Since: 11/07/10
3 lifetime posts
I too will be getting my 3rd XLM deck. Sent in another warranty claim and got the letter saying they agree to replace the deck again. I had read about a new product launch scheduled for early 2011. Spoke with Timbertech this morning. The replacement for Desert Bronze will be called Harvest Bronze. They couldn't tell me what changes they've made to the product but assured me it will be 100% better. They have a new supplier. I asked to have in writing a guarantee that I can wait for the new product and have it installed in early spring. I hope and pray that this will be the final XLM replacement.

cwgluch

02:16PM | 03/26/11
Member Since: 04/17/09
2 lifetime posts
I installed my first batch of Mountain Cedar XLM in the summary of 2008. By April of 2009, I had filed a warranty claim which Timbertech honored. Material only since I did the labor myself. They did send me a check for the SS screws I used. The installed the replacement material during the summer of 2009. I just now saw that this batch has now faded or turned white in many spots. I would put up with a little fading but this is far beyond that. I'll file another warranty claim and ask that they supply something else or explain to a judge why they can't.

jmerchant

01:42PM | 05/02/11
Member Since: 05/02/11
9 lifetime posts
My Timber Tech XLM was installed in Spring 2009 - Last Fall the white steaks began appearing. By this Spring it was very visible. I contacted Timber Tech, and they promptly responded, and sent me the Deck Max product.

I applied it yesterday, and the deck immediately appears better than new. My concern from other posts is that this "fix" lasts only a few weeks. Does anyone have long term experience with Deck Max ?

If it truly is a long term solution it really is a miracle.

mlm

01:33PM | 05/12/11
Member Since: 05/12/11
2 lifetime posts
This is my deck rail after 1 year. The deck itself is also getting lighter but is probably from a different production run.
I thought did enough research before having TT XLM installed but unfortunately did not discover this forum until today.

I can't believe this has been going on since 2008 and they haven't resolved the problem.

A class action suit is in order. Any lawyers out there willing to take it on?


2011.5.8%20veronica%20emily%20lynn%20(sp)%20001

magster

11:19AM | 05/13/11
Member Since: 05/01/10
28 lifetime posts
Timbertech sent Deckmax in to clean the top surface of deck. ( Desert Bronze, and our second deck.) They replaced first deck Mountain Cedar because that went bad.

After cleaning this year on the Desert Bronze, it looked good for two weeks BUT now it appears that we're getting the scorched look, big black streaks that look like mold.

Contractor for Deckmax said that his stuff didn't cause this because there was no scorching before he applied cleaner. It's that the product is bad.

Will contact Timbertech again but am so frustrated because I don't want to use Timbertech again. Maybe if they offer, just take a settlement and put up another brand.

Any suggestions?

jmerchant

01:30PM | 05/23/11
Member Since: 05/02/11
9 lifetime posts
Try the Deck Max Enhanced - I applied this three weeks ago, and the deck looks better than new. Timber Tech will send it to you at no charge. Just make certain that you don't get it on your skin. I got some on my knees, and it literally burned the the skin off both knees. Also, don't apply it when the deck is too hot, that is what causes it to turn black. I am doing my best to stick with the Timber Tech XLM, as it is the only PVC decking that is even close to appearing as real wood.
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