COMMUNITY FORUM

aquaticdoc

03:27PM | 02/18/09
Member Since: 02/17/09
2 lifetime posts
Bvlawn
We have had badly deteriorated Timbertech decking, which has both mildewed and buckled, but also has severe surface degradation. Timbertech has agreed to replace the deck. I assume that the problems posted to date have largely concerned the Floorizon product, which is a tongue-and-groove design. We will switch to either the XLM PVC product or Earthwood, which is a wood flour / plastic. Has anyone had bad experience with either? Is the PVC product squeaky? Does Earthwood mildew?

Aquaticdoc

jrj423

09:43AM | 08/04/09
Member Since: 08/03/09
1 lifetime posts
Used Floorizon product with companion composite trim... after 12 months, it is so warped and buckled as to be unusable. The trim products, a 2" wide trim and a 12" wide trim will expand as much as 4" in 12'; pull out the installation screws; and it is not fixable. So many loopholes in the warranty proves that the company is aware of the problems. Save time and money... use wood.

caladotteson

05:25PM | 08/04/09
Member Since: 08/03/09
1 lifetime posts
Can I ask where you bought your decking? Have you heard of Endura Board Decking? I emailed them at enduraboard@gmail.com and they sent me some great info on the decks.

Jerry Otteson

timthecontractor

06:57AM | 08/05/09
Member Since: 08/04/09
1 lifetime posts
I've used Timbertech in a lot of deck installations I've done and it's always been good to work with. I haven't had any call backs on any of my jobs. I know that when I installed the Floorizon product there were certain installation requirements. My yard was sure to point these out so I was aware. I wonder if your problem has more to do with incorrect installation. I've heard of Floorizon buckling up when not put down the right way. Hope this helps.

aquaticdoc

07:00AM | 08/05/09
Member Since: 02/17/09
2 lifetime posts
After considerable hassle, Timbertech agreed to replace our original decking (the number of boards we used originally for 1600 sqf with the old material) and further agreed that we could switch to XLM. Same number of boards, although XLM is narrower, so covers fewer sqf. They didn't cover the new fasteners nor the cost of labor, which of course was a considerable $$ difference.

That said we are extremely happy with the apppearance of the new product. It has been worth the hassle.

Aquaticdoc

TimberTech

07:55AM | 08/05/09
Member Since: 08/04/09
1 lifetime posts
Hi jrj423. My name is Keesha and I work for TimberTech. After reviewing your comments, I think that timthecontractor may be correct to assume that this could be improper installation. Our Floorizon product does have special installation instructions including a minimum of 12" high unobstructed continuous airspace along three sides of the deck for proper ventilation.

In some cases, people installing the decking may be unaware of the special installation instructions that go along with Floorizon. I assure you that we make every effort to provide installation resources, primarily through our website and literature. We also have field trainings with contractors to show proper installation of TimberTech products.

I have found that what some might consider a product problem is actually an installation problem and has nothing to do with the quality of the product. We have thorough quality checks that occur before our products are allowed out the door. Since we only make the products, we have no control over the people installing the products. The next step you may want to take is to contact the person who installed your decking.

Please let me know if you have any questions. Thanks.
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