COMMUNITY FORUM

BV001498

08:53PM | 07/06/13
the trex decking is falling apart . How can this happen when ,its suppose to last 25 years

truckerbabe

10:06AM | 07/27/13
Member Since: 07/27/13
1 lifetime posts
I have been reading everyone's posts. I had no idea so many people were having trouble with their decking. We live in N.Central Montana and our decks are covered, however, the elements reach the ends of the decking, and mine too are deteriorating like the "inside of a butterfinger". My decking was purchased in 05/06 Winchester Gray. I just printed off a claim form for Surface Flaking Litigation. I am hopeful that Trex will compensate me, like someone said the reason we purchased this product is because of Trex stating that their product would last 25 years. LOL Here's a question...if they replace will it be with the same POOR product?

BV001722

11:39AM | 08/01/13
I had Trex decking installed in 2006. A new second story deck with staircase. I bought a light brown wood grain product. It now is pink, flaking, has a black mold growing all over it (despite being in a sunny location) and loos horrible. I would never buy this product again. The settlement is a joke. They do not cover the cost of removal or disposal. It cannot be recycled. My redwood deck looks 100 times better and cost 30% less.

BV002104

06:59PM | 09/16/13
I also purchased Trex product in 2004 and I installed it to the manufacturers recommendations and had to go through the pictures and having someone come out because it was flaking away. They replaced the material and now it is falling apart again. I am a Cabinet Maker by trade so I know I installed it right, and there is not one 90 degree cut its all angles. When replacing the materials all the special fasteners they sold me were all rusted and snapping off. I'm not satisfied at all.

BV002110

01:49PM | 09/17/13
We built our home for retirement with Trex figuring it would outlast us. We had problems and were told to file a claim and with the first class actin suit. They offered to replace the boards but did not pay for labor. So $8,000 later we had replacement and we thought this is over. Now we have mold and staining. The product they recommend for cleaning was not recommended when we contacted them for a recommendation. They recommended hot water and soap. 1400 sq ft later on hands and knees it was cleaner but mold not gone. Tried the product they recommended and it bleached the color from a test section. Aren't we blessed? So now we have a choice with a new settlement that is minor or to excuse ourselves. Trex must have very, very skilled legal counsel because the consumer is certainly not being considered. RAPE BY ANY OTHER TITLE STILL MEANS ONE IS GETTING SCREWED. I wonder if anyone out there knows if a stain or any other product will protect what is left and even a color. Thank you

BV002104

08:31PM | 09/30/13
I don't care about being anonymous what can we do about this they misrepresented their product. Email me a@ markhorch@yahoo.com

BV002367

11:01AM | 10/21/13
two years ago we had their new and improved Trex deck installed, Gravel path, it is now coming apart and trex will not respond. Not sure what to do. the lumber store said this would not happen.

BV002377

11:52PM | 10/21/13
Bought the new Trex product called Transcend. We spent a lot of money and it looked really nice when they finished. Less than a year later it is falling apart. Surface is disentigrating. Trex person came out and called in normal weathering! How can it be weathering when bits come off the when I sweep it. They don't seem care. Talking to our lawyer.

BV002482

11:35AM | 11/04/13
I wish I had read these posts before I settled for replacement of a portion of my dock decking. The product was installed in 2005 and began deteriorating after about 18 months. After contortions with their claim process, they sent a check for materials only and then only the bad boards. Well now,2 years later, the entire dock is deteriorating. I will never use this product again; would have been better off with wood and the maintenance.
Bob, from Virginia
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