COMMUNITY FORUM

BV002650

09:46PM | 11/25/13
Wow... looking like I'm no the only one dealing with this. I have 685 ft. of Trex Winchester Grey decking on three decks that were built in 2005. About half of the decking on our back deck and the stairs are flaking so we submitted a claim to Trex which included pictures and original receipts thanks to Milwaukie Lumber for finding and supplying me with receipts . They sent a response in lest then two weeks and I'm no even sure they had someone inspect. The response says they will ship out a full replacement for the entire lot that I purchased and provide m with a check for $254 for labor.
My question is has anyone had any luck getting them to do a refund for the product vs. sending me out more junk? Also, $254 for labor is a joke and I really don't want to spend the money on labor just to have issues again in the near future.
feel free to contact me directly if you have any info that could help. athomeval (at) comcast.net

BV003321

04:59PM | 02/21/14
Has Trex really corrected thier decking problems?? I'm in the process of building a new deck and after going to a lumber yard; they said, I would be better off buying a 100% PVC product. if I don't go with wood. Thanks Frank

BV004664

02:59PM | 06/13/14
I just received my TREX offer letter in the mail. The offer is to cover the cost of the boards and $13.00 extra.(I presume for labor.) A custom designed and built deck and the labor to replace faulty material is worth $13? TREX and the lawyers are really making out well off the backs of the people. I feel sorry for people in corporations that can live like that.

BV005688

06:04PM | 09/13/14
We had 2 Trex decks (top and bottom decks) installed in 2006. I had no idea so many others were having problems. When I contacted Trex about 3 years ago, I just got the runaround. They said it was not installed according to the directions, so it is deteriorating. What does installation have to do with deterioration? I guess the 25-year guarentee is just a joke.
Since many of the postings are from dates prior to 2014, is there anyone out there with an update to the claims that have been made recently? Glad to provide my email: [email protected]

BV005985

07:28PM | 10/11/14
We are literally having a contractor come in 2 days to tear out our existing wood deck, and we were going to install Trex. Thanks to all who posted, because we are going to go with a redwood deck instead. Even if Trex has completely fixed their problems with the decking, I will not help their bottom line when Trex treats customers so cavalierly and badly. All other composite decks seem to have some problems also (including Timber Tek, which is a PVC deck). So back to good old redwood. Again, our thanks and best wishes to all in your claims / suits against Trex.
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