COMMUNITY FORUM

BV002650

09:46PM | 11/25/13
Wow... looking like I'm no the only one dealing with this. I have 685 ft. of Trex Winchester Grey decking on three decks that were built in 2005. About half of the decking on our back deck and the stairs are flaking so we submitted a claim to Trex which included pictures and original receipts thanks to Milwaukie Lumber for finding and supplying me with receipts . They sent a response in lest then two weeks and I'm no even sure they had someone inspect. The response says they will ship out a full replacement for the entire lot that I purchased and provide m with a check for $254 for labor.
My question is has anyone had any luck getting them to do a refund for the product vs. sending me out more junk? Also, $254 for labor is a joke and I really don't want to spend the money on labor just to have issues again in the near future.
feel free to contact me directly if you have any info that could help. athomeval (at) comcast.net

BV003321

04:59PM | 02/21/14
Has Trex really corrected thier decking problems?? I'm in the process of building a new deck and after going to a lumber yard; they said, I would be better off buying a 100% PVC product. if I don't go with wood. Thanks Frank

BV004664

02:59PM | 06/13/14
I just received my TREX offer letter in the mail. The offer is to cover the cost of the boards and $13.00 extra.(I presume for labor.) A custom designed and built deck and the labor to replace faulty material is worth $13? TREX and the lawyers are really making out well off the backs of the people. I feel sorry for people in corporations that can live like that.
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