COMMUNITY FORUM

BV001017

01:44AM | 05/14/13
Sorry about all the problems. But I thank you for the info. Was going to by Choicedek and read the nightmares, and then read about Trex here ... I guess it is going to be wood decking and a good stain and seal to protect it.

BV001033

06:40PM | 05/15/13
Currently wrestling with Trex "specialists" about white spotting on my mother's Trex benches and railings. She replaced her 1980 wooden ones in October 2007 with Trex Accent in Winchester Gray. Looked great, weathered nicely until this year, when virtually every horizontal and vertical surface developed white spots. Unlike other posters here there's no sign of black mold. I washed off a year's worth of pollen and dirt with the officially recommended mild dish detergent, medium-soft bristle brush, and water from the garden hose with one of those extra pressure nozzles on it. Hardly a power wash by any stretch of the imagination.

After waiting through 3 Customer Service calls I was referred to a so-called Specialist, who at least gave me an e-mail address to send the photos to (I had taken some with my cell phone). Despite his assurances that I would hear from someone promptly it's been 24 hrs. and no response, not even a courtesy email to let me know who had received mine and was working on it.

The white spots disappear when the Trex is wet but reappear when it dries. You can't feel them as being any different from the rest of the surface with your finger or fingernail. They don't seem to be ON the Trex so much as part of it. Still waiting to find out if we can power wash this Trex Accent or not; online advice is conflicting and none of the techs I spoke with yesterday could figure it out without "more research".

Meanwhile, the same year my mother had her Trex Accent built, we had our deck railing tops replaced with Evergrain. None of the contractors I interviewed for the job would touch Trex, and the Evergrain is still performing as advertised. A light wash once or twice a year (by hand & brush or garden hose & brush) cleans it up nicely, the color fade was no more or less than advertised, and there's been none of the cupping and warping in the hot CA sun that we had with the wooden rail tops. Absolutely NO mold, moss, or anything of that nature even underneath. Both our Evergrain and my mother's Trex are under oak trees, so if the white spotting was caused by tree resin it should have turned up by now on our Evergrain in CA.

Photo shows a portion of my mother's bench.
Photo-5

BV001034

09:02PM | 05/15/13
This decking is HORRIBLE. I don't even know how they can stay in business and continue to sell the product as it is not a sound or quality product. They do not offer much of anything in the way of of mitigating the wrong they have created. A reputable and ethical company would have a conscience and try to maintain public relations by rectifying the issue as well as offering to replace decks created out of their severe negligence. By the company offering a pittance to those of us that spent a great deal of money on their product in good faith that they would stand behind their product, they have failed us all both ethically and financially. They should be banned from all home maintenance stores, a total RECALL should be made and they should be forced to make right their wrongs.

BV001082

08:12AM | 05/20/13
We just put our deck in and it already has small black spots. I can't believe I didn't read the reviews before investing in this.....

BV001085

01:59PM | 05/20/13
My new deck ended up with a few spots where caulk got into the grooves. There is also a misting of overspray in a few spaces. Fired the painters & need to remedy the situation.

BV001136

02:27PM | 05/25/13
I have had Trex for 8 years and only had to clean it once. NO MOULD OR MATERIAL FLAWS. I live in the southeast maybe it is the area of the country or framing material causing the problem, I used pressure treated wood for the framing. YES it does get hot but the no labor or staining every two years sure beats labor.

BV001182

06:56PM | 05/29/13
I built a Trex deck in 2007 using the accents in saddle. Within 6 months the deck was covered in black mould that was impossible to remove. I was assured by Trex rep that it was not mould it was just pollens well the pollens would never come off no mater what I tried. I finally resorted to pressure washing it to remove most of the staining along with most of the accents texture. This product is complete junk and should be removed from store shelves

BV001215

08:52PM | 06/03/13
Well that settles that......no way am I buying Trex for my deck. Thank you all for the feedback.

BV001226

08:36PM | 06/04/13
anybody know how to remover stucco slops off new decking? it's white colored stucco and dark brown trex. been on the deck boards about 3 months in the ca. sun and just does not want to come off. please , any suggestions? we have about 1600 sq. feet of it; big problem
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