COMMUNITY FORUM

BV005282

05:48PM | 08/08/14
I installed 500 sf of Trex Accents Saddle composite decking for a client in April of 2013. Within 6 months it started to mildew. The client cleaned the deck with the Trex recommended deck cleaner and it stayed clean for about a week. Then the mildew stains returned.

I contacted my supplier who put me in touch with their Trex rep. The rep walked me through the process of making a claim. We sent all of the paperwork, sent them samples of the material we used, took photos...they flat out denied the claim.

I will NEVER use Trex products again.

BV006318

03:56PM | 11/18/14
A trex deck I had installed approx. 7 years ago at my mothers home in Washington state has not only discolored, molded, warped,and peeled, it is disentegrating into sawdust. In total, this deck cost me $20,000.00!! Trex is offering to replace the materials! and give me .18 per foot towards the cost of construction. Me living out of state, (in California) my mother passing away in Nov of 2010 has put me into a position of traveling back and forth, checking on the status of this deck. Sooooo now I have to pay to have this deck removed, and this deck replaced due to their faulty product. I am out $20,000.00 no matter which way I go. Advice??
Downsized_0905141024a

BV007382

04:28PM | 03/28/15
Has anyone painted there composite deck and what product did you use

BV007687

11:08AM | 05/01/15
Our 12 x 24 ft. deck started molding within a year-it took 21/2 yrs of persistence but our Lowes got involved and I did get a refund for just the boards- no labor refund or railing refund-but a little was better than nothing. Dealing with Trex was a joke-they could have cared less about anything-I would never recommend trex to anyone. Our deck is 6 yrs old and we just put another coat of stain on-our 3rd time-to cover the spots that show up again. So much for no/low maintenance that convinced us to get this in the beginning. I am sad for all who have the same problems-but please be persistant and keep bugging Trex, your contractor, or store you bought it from-it may help in the end.

BV007687

11:12AM | 05/01/15
Sherwin Williams has a deck stain for composite and they were the most helpful-but it will probly have to be done every couple hrs if you have mold showing-

BV007687

11:21AM | 05/01/15
Sherwin Williams has a deck stain for composite and they were the most helpful-but it will probly have to be done every couple hrs if you have mold showing-

BV007689

06:34PM | 05/01/15
I got really lucky that the contractor I found on www.jobquotes.com actually told me about this tendency that Trex has before I bought it. He saved me a lot of headache!

BV007847

02:54PM | 05/18/15
You haven't seen mold on A TREX decking until you have seen mine, 1200 square foot of decking pretty much have to be replaced and TREX will not take responsibility. The only thing they can tell me is to replace the deck with their new boards. Do they think I'm going to get screwed twice?

BV008754

11:40PM | 08/25/15
We had three decks made with trex just over six years ago and they now look a total mess. It looks nothing like the original color, and doesn't resemble wood at all. The top of the handrails are growing a green hairy substance that looks like grass, intermingled with black patches. We are so disappointed with this product. I filled in a claim a couple of weeks ago with photos. Joseph Trink the file manager called me today and said there doesn't appear to be an issue with flaking, so Goodbye and have a nice day!!!! Is there any chance we can file another law suit. We bought this product because of its low maintenance promise and now left with the expense of replacing them.
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