COMMUNITY FORUM

successstory

11:03AM | 06/23/10
Member Since: 06/22/10
1 lifetime posts
Bvlawn
I'm in the same boat with all of you. I purchased and installed Timbertech XLM in june of 2009 and 1 year later 50% of the deck is as white as snow. We all agree that we wouldn't have purchased this advertised "no maintenance" product if we knew this would be happening. On the other hand, It didn't stop Timbertech from selling this product, knowing of the defects that would occur. Therefore, I fully support a class action lawsuit. It seems that Timbertech is only replacing those decks that have owners with leverage. So, here is our opportunity to obtain leverage against Timbertech. If deckmax cleaner really does work but requires a yearly application, then Timbertech should pay for it. I don't believe they need to replace all of our decks if the deckmax cleaner really works, but I believe 100% that they should pay for the yearly application of it until the 25 year warranty expires. Whoever agrees with me and is willing to do something about it, then please email your name and contact information to [email protected] Please post this add on other forums that you are apart of. The sale of this product has been deceitful and misleading and we have all been taken advantage of. So, again please email your name and contact info to [email protected] If and when we have enough people committed then we can proceed, but hopefully when Timbertech sees the amount of people that have been affected by their decision to still sell a product that they know is defective then maybe and hopefully we will all get what we deserve. [email protected]

saynototimbertech

06:52PM | 06/28/10
Member Since: 06/27/10
5 lifetime posts
My deck was installed last spring also. Same white haze as described (as well as black stains cropping up in random places). I'm interested in class action. We totally purchased the TimberTech product for low maintenance and do not want to have to stain every 2 to 3 years. Fed up!!!!!!!!!!!!!

Has anyone in Ohio contacted the Attorney General or BBB?

deckowner

10:25PM | 09/01/10
Member Since: 08/27/10
5 lifetime posts
I just installed my timbertech xlm about a year ago and in no time, and under mild weather conditions it has turned frosty white with areas of black mold. I am frostrated. what action have you taken, and what timbertech has done to correct this?
1957-check_pictures_of_ti

eladesor

09:07AM | 09/04/10
Member Since: 09/03/10
1 lifetime posts
I purchased "Desert Bronze" Timbertech this summer and immediately experienced white hazing that NOTHING will remove, not even Deck Mate. I purchased this deck obviously because it looked great and I expected no maintenance. In fact the Company's name I bought the materials from is called "NO MAINTENANCE DECKS"- This deck is a major headache. I have wasted the entire summer trying to remove these white hazing stains. I called the Company and was told to try Deck- Mate. They sent me a sample. It only took out 1 out of 5 stains. They even told me to try a heat gun. This I have not tried nor do I want to attempt. I obtained a manufacturer's warranty application from Timbertech and hope to get a manufacturer's rep to my house.. Let's figure out how to resolve this issue.

Michael R

TimberTechDecking

04:28AM | 09/07/10
Member Since: 06/27/10
1 lifetime posts
Hello, I’m a Customer Response Specialist with TimberTech. I understand that you installed your XLM deck about a year ago and you are having issues. We care about our customers and we are concerned abut any issues you are having with our product. Please call our Customer Response Line at 877-562-7929 so we can learn more about your particular situation.

auntmo211

05:50AM | 09/07/10
Member Since: 09/06/10
1 lifetime posts
I had my deck installed last July (2009) The deck started turning white less than a year after it was installed. I did put in a claim with Timbertech and they send me the Deck Max Enhanced, which I applied yesterday. I am anxious to see how long it lasts. But I do agree with other posts suggesting that Timbertech provide its customers with the restoration product every year, if that's what it takes to maintain the "maintenance free" deck.

kthomas1020

07:13PM | 09/07/10
Member Since: 09/06/10
1 lifetime posts
I had desert bronze installed at the end of July 2010. 2 weeks later the white spots started to show up. I wish I never chose this product. I am all for a class action suit. Something that was suppose to be maintenance free is worst than the rotting wood that I had.

bearded

03:34PM | 09/23/10
Member Since: 09/22/10
2 lifetime posts
There might be hope for you yet. We purchased desert bronze xlm plank too,but last august. Just this May, we noticed the white chalky marks. I put in a claim and sentin my chalky pictures.Just a tip, you have to follow up on it in about two weeks. I did and within a day, i had a Deck Mate rep cleaning and applying the "green" solution. RIght now,it's like day one..Gorgeous..Lets see how long it lasts. My suggestion.. Do not apply yourself,let them do it. its worth a try. Now i feel i can have company again in my backyard. Before, it was an embarrassment.. Good Luck

jmerchant

07:09PM | 05/02/11
Member Since: 05/02/11
9 lifetime posts
I had the same problem with the white streaks and fading. Two days after filing a claim, the Timber Tech people called me and promptly sent out the Deck Max enhanced. They even offered to have some one apply it for me, however it's so simple to apply I did it myself.

The deck instantly looks better than new, and now I'm curious to see how long it will maintain this appearance.

What happened with your deck after using the Deck Max ?

I'm not sure why everyone is so angry with Timber Tech and so anxious to sue. They have been very responsive and easy to get in touch with. If all it take/s is an application of Deck Max annually to maintain the XLM it's no big deal. Is there really any consumer product out there that is totally "maintenance free"?? Compared to the up keep of a real wood deck or even a Trex deck the annual application of Deck Max is Xtra Low Maintenance

basili

02:11PM | 06/07/11
Member Since: 06/07/11
2 lifetime posts
I have the same problem, my brown color deck is turning white less than a year after installation. Called TimberTech several months ago and am still waiting for a remedy. They sent me a check for about $250 with no letter, no explanation of what it is for. My deck costed me about $10000 and it looks looks like it's 20 years old with all the fading and whitening streaks on it. Almost one third of the planks are now turning white and the rest are brown so it looks really bad. I didn't pay $10000 to have a deck like that. They said they will send someone to apply something on it but so far no remedy. The company should really stop selling this brown color material or they will have a clall action lawsuit on their hand.
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