COMMUNITY FORUM

PinkSands

10:03AM | 06/27/03
Member Since: 06/26/03
1 lifetime posts
Bvplumbing
Hi all!

I don't know squat about plumbing as my unscrupulous plumber cheekily put it.

Tom, my plumber from hell - Richard first issued a work order for LAUNDRY LINE STOPPAGE - 178.95, so he came in the next day and fixed it in NO TIME - 20 minutes max. He also stopped the drain blockage in our master shower as well for a charge of 89.99. No complaints about that..not yet..but WERE WE OVERCHARGED?

Anyway, the laundry leak continued the next day when I ran my washer so we called him - we had a 30 day warranty. After a day or two of giving us the runaround he finally sent in a technician on sat. to inspect; this guy was hardly helpful, he pointed out to us that the dishwasher also could be leaking (I had it running when he was down in the basement checking the insulation directly below the laundry room) ; he noticed the insulation becoming more moist SO he said we might have an additional leak. This after his proprieter Richard supposedly stopped the laundry line blockage. I called Richard the next day and told him about the situation and expressed my frustration and dissatisfaction, he had the audacity to insist that he STOPPED THE BLOCKAGE and NOT LEAKAGE??? What the hell is the difference? He told me if the washer is draining properly he did his job, I told him I didn't get the service I paid for, so he promised to send in somebody to look it up the first thing tom. But I couldn't wait so I went to www.servicemagic.com, where he is registered and sent in a complaint as my feedback. They in turn contacted him and parlayed my discontent. Richard calls me the next morning telling me I should have alteast waited for his technician to fix the problem before launching a complaint and crap - I was too angry to talk to him so my husband, not wanting to earn the ire of a nasty plumber, intervened and made me delete my feedback. CASE CLOSED. END OF RICHARD!

First off, what the heck is the diff. between a blockage and leakage? Did I get played for a fool??? How much do they usally charge to fix a laundry line leak in the first place? A guy from Rotto Rooter told me he had to cut out the drywall in the laundry room/garage wall to inspect the pipes and find out exactly where the leak was - for a charge of 150. Was that the right thing to do?

I read somewhere online:
"To find the source of moisture use a hair dryer to dry a patch of wall about 15-inches square. Then tape a 12-inch square of plastic film in the center of the dry area (even a piece of plastic grocery bag will do). Tape all four sides, then wait two days and check the plastic. If the under side is wet but the top is dry, the seepage is from outside. If the top side is wet and the under side dry, it's condensation from inside the house.
Once you've detected where it's coming from, you can work on correcting the problem. If the results of your investigation reveal the latter, the seepage might be caused by faulty grading (meaning the slope of the ground around your home that drains water away from the foundation). To find out if yours is OK and works as it should, tape a large sheet of plastic film on the outside wall just a few feet up from the ground above where the moisture (and suspect leak) occurs. Then slope it away from the house (and foundation) and secure the far edge at ground level with bricks. Wait for the next big rain. If the basement stays dry then regrade the ground around the foundation so that it slopes away more sharply".
I"M CONFUSED as HECK!!!!! WILL THAT HELP????? Or you think that's totally uneccessary since we know that the leak is from the laundry line or the dishwasher or both.

We do have a lint trap in our dryer - I remove it normally after every 2nd load and dust it off. Is that the lint trap u're talking about? Our dryer has a provision on top for that. PLS BEAR WITH ME, I'm totally plumbing-challenged.

Do you know of any good plumber here in Woodstock, GA or In METRO ATLANTA???? Who should we hire now - a waterproofer or a plumber. Or u think we could call a waterproofer for a free estimate before we call in that elusive good plumber.
PLS HELP!!!!!!!!!!!!!
Thanks,
Vidhya.

plumber Tom

10:11AM | 06/28/03
Member Since: 05/10/03
801 lifetime posts
Just try to relax some, people who don't have regular plumbers need to be put in touch with a good one. One who will fully describe to you what's wrong, the causes, the preventive measures, you as a homeowner can take so you don't have to keep calling the plumber back. And most important give you a fair price for the work being performed. A blockage is a drain line that is clogged. A leak or back-up from the blockage will result. The lint trap I was referring to goes on the discharge hose from your washing machine. They prevent 90% of lint from the washer from entering your main house drain. Home Depot has them if you can't get one at a dollar store. For 2 bucks they are well worth it. Your 1st plumber probably "snaked" the drain for your washing machine and cleared the blockage. He may or may not have told you if your trap was leaking, or something else associated with the drain line. Some plumber's refer to drain cleaning as a seperate trade, and don't like cleaning drains. Vice-versa some drain cleaners only will do the drain cleaning, and not fix leaks, etc. As far as your D/W is concerned, that drain most commonly connects to the tailpiece on your kitchen sink strainer. Or goes right into the garbage disposer, utilizing a rubber boot with clamps as the connector. As far as pipes not being exposed to inspect them, and you have a leak, yes you will have to cut out the drywall to find out where the leak is. You can do this yourself to save $$. You can also perform drain tests on individual fixtures to find leaks. This is real EZ. For sinks and tubs, block the strainer with a stopper or rag, then fill the sink almost all the way. Then simply pull the stopper. This creates a little pressure on your drain line, and if you have a leak, you will be able to pinpoint it. Use a flashlight to check under the sink, then go downstairs and trace the drain line and find out where it ties into the main house drain. Inspect all solder joints, pvc glue joints, traps, trap adapters, etc. On the rinse cycle of the D/W inspect the rubber boot connector and all clamps. Inspect the disposer for signs of leaks. Inspect the water supply lines and shut-off valves. If you need more help post again, I'll be glad to walk you through any problems and give you sound advice on choosing a plumber for your needs. Tom

erik peterson

04:21PM | 06/28/03
Member Since: 06/23/03
223 lifetime posts
Being a manager in service plumbing for many years and in the business in general for well over 30 years its important to know there are always two sides to a story. I listen to both sides and usually the truth is somewhere in between. erik

plumber Tom

10:43PM | 06/28/03
Member Since: 05/10/03
801 lifetime posts
OK Eric what part of the story do you think she's making up? The lady obviously needs help, and a reply like the one you just gave makes no sense at all to me???? You've been in the plumbing bizz for how long?????? Customer satisfaction is my main goal. if the customer is not happy, i will come back and make it right!

erik peterson

04:04AM | 06/29/03
Member Since: 06/23/03
223 lifetime posts
Simply a general comment on a public forum, not addressing anyone specifically....why so defensive? erik

plumber Tom

09:30AM | 06/30/03
Member Since: 05/10/03
801 lifetime posts
Sorry, didn't mean to sound that harsh Erik. I was just trying to put this lady in touch with the right tradesmen for her specific problems. She's not educated on who does what, therefore she's a candidate for being overcharged by unscrupulous people.

erik peterson

03:13PM | 06/30/03
Member Since: 06/23/03
223 lifetime posts
Thats okay....I was a little disappointed when a personal comment was made by you...In my opinion its important to mantain a professional demeanor. The reason for my first comment was because the originator of this thread used the names (city, company, techs)and they were not able to respond for themselves. If names had not been mentioned I wouldnt have responded to this thread. thanks, erik

plumber Tom

04:37PM | 06/30/03
Member Since: 05/10/03
801 lifetime posts
Yep your right and I apologize again. Professionalism and coutesy go a long way in any business, and I was wrong. The lady is now on the right track, She got a half decent plumber who actually described to her what was wrong, and she is now on the right path.
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