I had a "licensed repair person" fix a leak in my bathroom faucet which he did fine and I hired him to build a gate which had broken. After he built a new gate, his helper apparently tried to wash up by using my outside water faucet hose connection and broke off the entire faucet from the white pipe. The white pvc pipe was left hanging out of the wood siding. The guy claimed that it was the Quest type of pipe that was brittle and that this is why it wasn't his fault. He then proceeded to tell me that the part needed to cinch a new pipe on to it cost $200.00 because only two plumbing stores carried it as it was rare and they knew they could charge that much for it. He said he had to turn off my water supply and that it had to be fixed immediately. He left for the store and called me on his cell phone to tell me that he would have to go under my window from inside the house through the drywall in order to make a hole big enough to use these 12" wide cinch clamps on tight enough to cinch it which was going to cost me a total of $400! A neighbor asked me why couldn't he just plug it from the outside of the house and when I repeated that to the repairman he muttered, "I'd like to see someone try to plug it" and then said he might be able to try something else but that I needed to pay him right away. I had to go to the bank to get the money to pay him and when I came back the water was on and the pipe fixed with a bill on my door stating "Repaired Quest water and secured faucet. *Emergency Service Call $235.00." I called him on his cell phone and he said that he was able to go through the outside siding after all to fix it so he "saved" me $200.00 and that the part cost him $200! He returned about an hour later and I paid him but when I asked for the receipt to prove it was a $200.00 part should I make a claim on my insurance later he said he'd give me the receipt after he paid for it because he had put it on his commercial account at the store he bought it from. I'm worried sick about the rest of my water pipes because this man claims that all of my water pipes will need to be replaced since the faucet pipe broke off and that meant all of my pipes were Quest made and it was too late to add my name to the lawsuit that was started 13 years ago. Can someone tell me if this man is right in assuming that my pipes are made from the illegal pipe material that were made by Quest? Thanks for any help in this problem!! Lisa
You should have held the contractor liable for damaging the pipe regardless if it was quest pipe or copper or any other type. They broke it right? Licensed contractors should carry liability insurance just for this reason. Any job no matter how small, you as the homeowner have every right to request a certificate of insurance by whom is doing the work. I seriously doubt it's worth taking the matter up in small claims court to seek reparations for the damages. Quest pipe was settled under a class action suit and if you plan on seeking relpacement pipes you need the advice of an attorney.