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red731

02:09PM | 08/19/04
Member Since: 08/04/04
4 lifetime posts
Bvplumbing
I have been searching to find the manufacturer of Novi American bathtubs. It is a whirlpool tub and the plastic housing for one of the water jets has cracked causing a major leak. Local plumbing suppliers never heard of Novi and a search on the web has not turned up any references. Would appreciate any info on Novi or a supplier who may be able to provide a similiar part. Thanks.

Jim D

12:28AM | 08/20/04
Member Since: 01/06/01
342 lifetime posts
Red731 - hi, I did a Google search on "Novi American" (using the quotation marks to help limit the search) and chose a likely looking link. It took me to a building supplier site (AEC something-or-other). At the bottom of the page, it had a link for Toilet, Bath and Accessories - clicking it and scrolling down, I found the following info:

Novi American, Inc.

6195 Purdue Drive

Atlanta, GA 30336

404-344-5600 (phone)

404-344-3185 (fax)

I hope this helps you - regards! Jim D/West Point, VA

red731

11:06AM | 08/20/04
Member Since: 08/04/04
4 lifetime posts
Jim D,

Thanks for the lead; unfortunately the Novi American Atlanta office no longer exists. Using your suggestion on the Google search, I learned that Maax Inc. acquired Novi in 1998. I am now in pursuit of Maax......

Jim D

12:58AM | 08/23/04
Member Since: 01/06/01
342 lifetime posts
Red731 - hi again, and I'm sorry my lead wasn't very helpful. I went through the same thing while fixing a Jacuzzi for my landlord in my last house. He'd bought it and installed it when he built the house some 14 years ago, but nobody in the greater Richmond (VA) area carried equipment by that manufacturer. I ended up doing the Google thing and got some leads that pointed me to Seattle, WA. I made a few phone calls and got a good lead to a company that bought out the original one. I called them and got very lucky - their lead engineer had been the designer of the Jacuzzi I was repairing! Over a couple lengthy phone calls, he walked me through the parts of the schematic diagram that had been obliterated over time, recommended some replacement parts based on the problems I described, and helped me get it running. When I moved out earlier this summer, I gave the landlord the phone number and website address for him to pass to the buyers of the house.

So, with luck you'll locate the Maax folks and they'll be able to help you out. About the only other option would be to pull out the cracked jet housing and take it to several places to see if they can match it up in size. Matching the color may be a luxury you won't get. Best of luck - regards! Jim D/West Point, VA

bird43oh

06:13PM | 09/03/04
Member Since: 09/02/04
1 lifetime posts
Novi bathtub??? I am having a problem in Cincinnati. I have a customers tub with 3 split jet housings. These items compress the jet to the tub. Have yoy any info on how I can get parts? Any info is helpful.

red731

07:13AM | 09/04/04
Member Since: 08/04/04
4 lifetime posts
I have similar problem and received very good response from the MAAX service center in trying to identfy the parts. Check out Maax web site on where to call or email. I have been given part numbers and was told I can order them from **********.

MAAX acquired Novi in the late '90's.

I have not ordered parts yet but am hopeful they will work.


tepperhome

07:02AM | 09/17/04
Member Since: 09/16/04
1 lifetime posts
We just moved in to our new house and we have discovered that we can not use the tub due to the leaky jet ring. Does anyone know where I can get it fixed or a manufactures number of where I can call? I have tried to find Novi Baths but they no longer exist. Thanks from michigan

wahoodlum

01:19PM | 09/24/04
Member Since: 09/23/04
2 lifetime posts
I need these parts also! Don't know how many jets I will need. Have received no response from MAAX yet.

Can another manufacture's jets fit these tubs?

red731

11:33AM | 09/28/04
Member Since: 08/04/04
4 lifetime posts
I am surprised Maax has not responded to you. The Maax service desk rep at 1-888-304-4388 was very helpful and succesful at researching the jet parts I needed for my Novi tub.

wahoodlum

11:52AM | 09/28/04
Member Since: 09/23/04
2 lifetime posts
MAAX is reviewing the info I sent them regarding my tub issues.

took a couple of days, but they did respond.

Thanques
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