07:07AM | 01/03/05
Member Since: 01/02/05
1 lifetime posts
Would not recommend using Lumber Liquidators if you expect a quality product or customer service!

Very briefly, (because I could go on and on once I get going on this!!), we ordered a prefinished white oak product from Lumber Liquidators that turned out to be substantially below the quality of product they professed it to be. Some of the issues with the wood: spliting, chipping, indenting, cupping.

Lumber Liquidator Mid West Regional Manager would not accept the fact the product was of inferior quality. Somehow, it was "the customer's fault". We had the product tested and it tested out substantially below acceptable hardness levels for the species of wood. We also confirmed that installation was properly done, thus not an issue with the cupping.

Lumber Liquidators never came out to view the product. They had an installer of their choosing replace part of the flooring after 6 months of my follow-up calling. Installer left without finishing the job. We were told "tough luck" by Lumber Liquidators.


02:24PM | 01/09/05
Member Since: 11/06/02
1281 lifetime posts
This is pretty much par for the course with that outfit.

I'm actually curious why anybody would expect a company with the name 'Liquidator' to provide quality or service. They are there to 'liquidate' the culls from mills, not to provide service

Excellence is its own reward!



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