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TLColeman

07:21AM | 03/22/08
Member Since: 03/21/08
3 lifetime posts
Bvplumbing
My parents had a new kit installed in their toilet tank to keep it from running pretty much constantly. This kit was installed by a plumber. However, it still seems to be running ALL the time. I looked at it and the flapper appears to be fine. Looks like it is seated and water is not running from the rubber tube into the pipe adjacent to the flapper, so I don't think it's running out under the flapper, causing the tank to refill constantly. It's not clear where the water is coming from - in fact, it sounds like it could be air as opposed to water. On the "tube" that the float is attached to, down below the float where it can't really be seen, is a piece of plastic which seems like it should be there to cover a seam or something like that but I can easily move it up and down with my hand. Could this be the cause or maybe water is actually leaking out under the tube the float sits on. It doesn't feel like I can tighten the tube by hand, but I didn't want to break anything. They don't want to have the plumber come back, as we don't trust him based on this and other issues. Any suggestions?

Thanks in advance.

LarryG

11:55AM | 03/22/08
Member Since: 07/22/04
531 lifetime posts
either turn off the water supply for a while and see if the noise stops and the water level in the tank drops.

that will tell you if the flapper is leaking.

another way is to put either instant coffee or food coloring into the tank and see if the color gets to the bowl without flushing.

i think the flapper is leaking.

Sylvan

02:48PM | 03/22/08
Member Since: 01/24/06
1581 lifetime posts
Me_office1
Great call Larry I wish I thought of it LOL

Also if the home owner supplied the parts I personally tell folks no guarantee if parts are supplied by others.

The reason the plumbers have to mark up materials is the products today are foreign made thus we have to eat the time to make inferior products work.

If the home owner supplied the parts then it is their responsibility to furnish the installer with parts that are work properly.

LarryG

04:20PM | 03/22/08
Member Since: 07/22/04
531 lifetime posts
the first thing that came to mind was that jobidoobie that fluidmaster makes that you glue somehow to the top of the flush valve.

Sylvan

08:29AM | 03/23/08
Member Since: 01/24/06
1581 lifetime posts
Me_office1
I personally would have replaced the Douglas valve and in case of Eljer the outlet is china so possibly roughing up the surface and then drying it and then attaching the sealant it may last almost a week as I never had luck with them

TLColeman

09:24AM | 03/23/08
Member Since: 03/21/08
3 lifetime posts
Probably what I could/would have bought off the shelf myself. Seems like professionals should have better parts and do better work. Though I had the same plumbers install a new water heater -which turned out to be defective - and I learned later the first one was illegally installed. So, I don't trust those guys.

I did try turning the water off and the noise stops, but I didn't wait long enough to see if the water level drops. I will try that.

LarryG

11:08AM | 03/23/08
Member Since: 07/22/04
531 lifetime posts
if it stops when you turn the water off then it sounds like the fill valve is not closing off completly.

is it a fluidmaster?

Sylvan

01:22PM | 03/23/08
Member Since: 01/24/06
1581 lifetime posts
Me_office1
Did you ask for a licensed plumber?

Many times I go behind a franchise stumble bum the worst possible non trained person sent out in the field and they work under a licensed plumber pimping out their license.

I job I looked at yesterday had a gas water heater hooked up totally wrong and the home owners said a roto company did the inept installation which I promptly told the home owner to contact the building department and press charges and ask for a total refund.

As an expert witness I have gone to court many times after someone was hurt because of defective installations and never lost a case.

Ask to see the license is your best kind of protection and notifying the plumbing inspectors also keeps these folks honest

TLColeman

02:40PM | 03/24/08
Member Since: 03/21/08
3 lifetime posts
No leakage into the bowl from the tank, and it does stop when you turn the water off. I think it's the fill valve also. I don't know the brand - is it marked somewhere I could easily see?

Do you think I just need to go get another kit and install it myself?

Thanks for all the advice.

Sylvan

07:01AM | 03/25/08
Member Since: 01/24/06
1581 lifetime posts
Me_office1
Why install a new one if you had paid a plumber to install it in the fist place have him /her come back and make things right NO CHARGE....
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