COMMUNITY FORUM

avahayes

02:44PM | 04/19/08
Member Since: 04/18/08
2 lifetime posts
Bvhvac
On Thursday, April 17, I signed a proposal with a very reputable, excellent HVAC contractor to install a new gas heating system in my house.

It's now Saturday, April 19 (company closed, of course). I am having HIGH anxiety about taking on this debt ($10K).

I need to repair my current furnace and NOT spend $10K on a new system, even though I know that in the long run, a new system would be the best choice.

Does anyone know if I should be able to undo my agreement without penalty, since I will have gotten back to them within 3 days? I am in Oregon.

The form I signed is labeled as a work proposal, not as a contract.

Thanks for any help. I'm ready for a good night's sleep, even if it is snowing and I have no heat!

Ava H.

Allison1888

06:46AM | 04/20/08
Member Since: 03/24/08
62 lifetime posts
You should be able to get out of it, but you can call your state agency that licenses business contractor or contractors and they can tell you. I would be upfront with the heating company and explain the dilemma. Tell them you really want to use them but just can't afford it. There might be a less expensive option through them, they may even repair old ones, etc. Ideally they should be thinking about customer service and gaining you as a long-time customer versus trying to force you to buy something you can't affod. And, kudos to you for being realistic about your budget!

avahayes

08:15AM | 04/20/08
Member Since: 04/18/08
2 lifetime posts
Thanks for your reply!

I don't expect any difficulty with this company.

And I do have the distinct feeling that they have extremely high standards of customer service.

It's just this economy right now: everyone's looking over his/her shoulder.

I don't like taking my business away from good folks.

And yes, I will go with them when the furnace does give up the ghost.

Thank you again. I was mainly wondering about legal rights, just in case.

I'll post the resolution, probably tomorrow.
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