COMMUNITY FORUM

tjung

11:24AM | 05/05/03
Member Since: 04/08/03
11 lifetime posts
Bvhvac
Eleven months ago we had a new Rheem gas furnace installed. It does not have a pilot light; it has an electronic ignition. Here is the problem. The furnace went off, meaning that if you turned jup the thermostat it didn't work. We followed the instructions on the front of the furnace - turned down the thermostat all the way, tured off power to the furnace, turned off the gas and waiting five minutes (at least, and then smelled for gas per instructions). After have done these things to turn it off, you are then to turn it all back on again, and now I forget exactly which order, but I know we did it per the instructions because I was very careful to follow them. We did this several times (yes, remember to turn on the gas) and the furnace did not come on. Well, it was humming real low but the blower would not come on and there wasn't any heat coming out of the vents either. Finally we gave up and scheduled the furnace repair people (the ones who installed the furnace) to come over in a few days to take a look (since it's spring here it hasn't been all that cold). Well they came over today and my husband said all they had to do was to turn on the gas! I had turned the gas off, and the power to the furnace after we could not get it to work, and turned down the thermostate too, because that is what the instructions said to do - to turn off the gas and call a furnace repair person. Sorry for the long story, but why could we not get the furnace to come on when we follow the insturctions, and then the repair person waltzes in and presto, it goes right on? Do you think there might be a problem on the electrical side?
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