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tjung

11:49AM | 09/24/04
Member Since: 04/08/03
11 lifetime posts
Bvhvac
We have a problem with our 2-3 year old Rheem furnace in that it will quit working and we can't get it restarted. It is a gas furnace with an electronic ignition. We have had the company that installed it "fix" it everytime it's gone out, and everytime they said it was this, or it was that, etc. The last time they "fixed" it they replaced the computer board. Well now that it's getting cold again the furnace won't start so we called a different furnace/plumbing company because the other place doesn't seem to know what they're doing, since the furnace still does not work properly. According to the new furnace guy, the problem is that there is a switch (inside a black box!) which has not been adjusted for altitude. Either that, he said, or it was faulty to begin with. He said he could not fix it, that he would have to replace it with a new one, and the work and unit and all would be almost $400. Is this "altitude adjustment" explanation legitimate?

tjung

03:13PM | 09/24/04
Member Since: 04/08/03
11 lifetime posts
I forgot to say that I live at an elevation of one mile high. I don't know if the installers were "Rheem" certified but I do now that the city inspector inspected their work and deemed it okay. I do have the Rheem installation and service guide. I would like to find a certified Rheem furnace repair person, but Rheem doesn't even have a website. There is a www.rheem.com website, but they don't list furnaces on there. Who can I contact?

tjung

03:16PM | 09/24/04
Member Since: 04/08/03
11 lifetime posts
Oh, now I just found a website for www.rheemac.com and I looked up dealers for my zip code, and guess what, the place that originally installed it was listed as one. Now what am I to do?
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