This is my first post here, I'm hoping you can help with your advice.
10 weeks ago I had a room painted by a professional painter. The paint used was Behr.Latex. Very deep, dark colors ( Sycamore Tree- green & Peaceful Night- navy )
At 3 weeks I contacted Behr to let them know the odor had not dissipated. They told me to put fans in the room, maybe bowls of vinegar, good ventilation. I told them I had good ventilation & fans in the room already. As long as the windows were all open it was okay. As soon as I closed the windows...the fumes were horrible. I stated my concern that this odor wasn't gonna go away. At that point a second person took the phone call and offered me a refund for the paint. That seemed strange to me. I wasn't asking for a refund. Told them I was looking for a solution.
I was told to give it a few more weeks to 'cure". I agreed to that.
We had beautiful dry weather, windows were open, fans going all was well. We get a cold snap, windows closed, the fumes are overpowering.
Call Behr again. The guy brings up my file. Is surprised that the odor persists. Tells me that the drapes, carpet, bedding could be holding the odor. Nope I tell him, only hardwood floors and wooden furniture in the room. He then suggests that I wash the walls& ceiling with a mild detergent to remove residue.
I asked if he really thought that would help. He hedged. He then told me that the only way to truly remedy the problem is to paint over all of it with an oil based primer followed by latex paint. I told him I would try washing the walls down. Which I did...to no avail. Absolute waste of time. The odor persists. The hot weather seems to be making the fumes worse.
I will be phoning him about my refund, my question is this...Am I entitled to have Behr pay the painter for repainting the room as well as the paint refund? They so quickly offered me a refund that I'm thinking there must be an ongoing problem with this deep base. I really didn't feel like I was the first person they had spoke with about this problem.
Just wanted to hear what you'se guys think about it.Also, do you think the oil based primer solution will fix the problem ?
Thanks in advance!
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