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psgpamaro

04:20PM | 02/06/03
Member Since: 02/05/03
3 lifetime posts
Bvflooring
I am buying a new construction condo with concrete floor over which I've had pre-finished, engineered hardwood installed. There are several pieces that have chips in the edges that I don't think should have been used. My biggest concern is that where several pieces butt together the joints are not smooth (end joints). One piece will stick up higher than the other by 1/8 to 1/4 of an inch. Of couse this also means that some of the long edges don't butt smoothly either. I'm concerned this will allow for chipping as we walk on it or move across it and also that as it expands, the joints will just push even higher. The developer told me today that is just the nature of pre-finished flooring because it cant be sanded down to make it smooth. Seems that it should have been taken care of with better surface prep, leveling, etc. Am I just overreacting and is this standard, or am I correct to be concerned? Thanks for any help

carpetman

12:51PM | 02/07/03
Member Since: 01/26/03
549 lifetime posts
i need to ask a few questions.what size is the wood, is it a glue down?is it a floating floor? re the wood size,are the pieces all the same size?and how thick is the floor? last question what brand is the flooring.
it sounds like a bad install, with a number of possible cause's ,if the concrete floor wasn't clean before the install began,is this a radiant floor (was the heat on or off at time of install?.by the way any prefinished floor should lay flat,especially an engineered floor

psgpamaro

03:36AM | 02/08/03
Member Since: 02/05/03
3 lifetime posts
The manufacturer if Robbins; it is a glue down floor; about 2 1/4 in wide and 3/4 to 1 in thick; all the pieces seem to be about the same size; heat was on; no radiant heat; clean floor would be a BIG question. I was there last night and they had had someone else in making repairs; many of the short-end joints were laying down better and they had put putty in the worst chipped area. However, there is one area that clearly bows up and all the wood has a ridged effect on the tops like a ruffled potato chip. I told them this area isn't acceptable, but what are my options? Can they replace a 2'x2' area and make it look ok? Or should the entire thing be redone? Thanks for your help

psgpamaro

04:19AM | 02/08/03
Member Since: 02/05/03
3 lifetime posts
CORRECTION: Just found out that the pieces are only 1/2 in depth. Sorry.

carpetman

07:34PM | 02/08/03
Member Since: 01/26/03
549 lifetime posts
robbins is a great product,one of the best,and 1/2" means it will hold up for a long time.with a glue down floor a small section can be pulled up and replaced, they won't like it ,but hold there feet to the fire.tell them you want it done right. good luck

Hardwood Guy

09:02PM | 02/08/03
Member Since: 11/30/02
36 lifetime posts
The manufacturer if Robbins; it is a glue down floor; about 2 1/4 in wide and 3/4 to 1 in thick; all the pieces seem to be about the same size; heat was on; no radiant heat; clean floor would be a BIG question. I was there last night and they had had someone else in making repairs; many of the short-end joints were laying down better and they had put putty in the worst chipped area. However, there is one area that clearly bows up and all the wood has a ridged effect on the tops like a ruffled potato chip. I told them this area isn't acceptable, but what are my options? Can they replace a 2'x2' area and make it look ok? Or should the entire thing be redone? Thanks for your help


"However, there is one area that clearly bows up and all the wood has a ridged effect on the tops like a ruffled potato chip" This sounds like it could be an adhesive reaction but hard to tell without actually being there to see it.

------------------------------------------

Unfortunately the way I see it you're dealing with a middle of the road manufacturer and the characteristics you see are commonplace. However some of the boards should not have been used by the description I'm getting.

Ken Fisher

For some of the finer hardwood manufacturers check out some information I obtained in Las Vegas last week.
http://www.hardwoodinstaller.com/hardwoodinstaller/festool.htm

[This message has been edited by Hardwood Guy (edited February 09, 2003).]

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