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EWL

02:18AM | 05/26/03
Member Since: 05/20/03
7 lifetime posts
Bvflooring
Hi,

I've been told by several people on another flooring message board that Pergo will not honor warranty claims unless the laminate flooring was *professionally* installed by an installer who has taken some sort of Pergo installation course. These folks (who appear to be professional installers... hmm) claim that DIYers who buy the stuff at Home Depot and install it have NO warranty at all!!!

This sounds completely ludicrous to me since Pergo and others are sold as DIY projects. Can anyone confirm/deny? I see nothing in the Pergo warranty that suggests this-- only that they will not cover labor unless it was professionally installed, but that seems reasonable. I am not personally looking at Pergo, but would be concerned if any company was doing this.

carpetman

12:34PM | 05/26/03
Member Since: 01/26/03
542 lifetime posts
if you install the pergo yourself,you will have all the product warranty's wear/fade /stain ect.unless an inspection finds the install caused the failure ( i would say dont worry,get the floor you like.)each mgf. has an 800 # call them to find out if the will warranty a d.i.y install.good luck

ACD

10:43AM | 05/27/03
Member Since: 10/15/02
359 lifetime posts
I have heard from someone in the business of selling flooring that Pergo has the WORST warranty of all, even in those that have been installed professionally. There was a case of someone spilling a liquid that caused the flooring to seperate, and Pergo did not cover it because it wasnt installed properly, and the installer was trained by pergo to install it. Go figure.
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