COMMUNITY FORUM

Jacquie1962

09:07AM | 05/09/05
Member Since: 05/08/05
4 lifetime posts
Bvflooring
I had a approx. 800 sq. feet of Mercier Brazilian cherry, Pre-finished, 3/4 inch solidwood floor installed in my livingroom, diningroom, foyer and office in February 2005. Within 1 month numerous boards (at least 20) began to develop cracking along the grain and on some, the finish is peeling where the cracks are. I immediately called the installer who came out and looked at it. He said he has never seen this occur before. He reported it to the store where it was purchased and they inturn contacted the supplier. A rep. came out on April 18th and said that what is happening is called something like ???"seasonal stress fracture" ???. He said it's from the wood swelling and contracting. He said it's very unusal for this to occur and there is no way to no if it's going to happen. He said he has never heard of this in a Mercier floor. My home is pretty much a controlled environment, with the humidity level at a constant 40-45 and temperature at around 70 F so I'm not sure I'm buying this reason for the floor problem. His solution was the rip out the problem boards, and surface nail new boards in it's place. This floor is a very smooth, shiney floor and I don't want numerous nail marks all over the place, I told him I will not settle for that solution. I told him I want the floor removed and a new one installed. Since the problem occurred within the first month, I feel the flooring is defective. He said he doesn't think Mercier would go for such a thing, but he would make a note of it in his report. Well this past Friday I spoke with owner of the store I purchased it from and was told that he heard back from the supplier that it would be OK the use a 2 part epoxy on the replacement boards instead of surface nailing. The owner of the store said that he wants that solution in writing before he would send the installer out to do that. All through the Mercier product info it says to not glue down this floor and I am very uncomfortable with this soultion, also.

My husband and I chose Mercier because it is supposed to be the top of the line product (it was pretty expensive) and has a 35 year warranty, but now I'm not so sure. Has anyone ever heard of this happening to a brand new floor and is Mercier's solution to fixing it sound right? Should I hire a professional flooring inspector and a lawyer and fight for a new floor. Any info. and suggestions would be greatly appreciated.

PS:

I have another 700 square feet of this flooring waiting to be installed in my upstairs but told the rep. that came out from Mercier that I want to return it if Mercier doesn't replace all of the down stairs. I don't want to have the same problem upstairs as I am downstairs.


bfallisi

04:25PM | 02/26/07
Member Since: 02/25/07
1 lifetime posts
I am an installer/sales of hardwood flooring. I sell Mercier and was told by the Mercier rep that this is a known problem because of a change in the sealer coat they were using for a period of time. I have 6 floors that need to be replaced completely because of this. Mercier is paying for the replacement. we would not take a board replacement as a means of fixing the issue because it was a known problem. we have stopped using and selling Mercier flooring because of this issue and the way they have handled themselves regarding this.

Jacquie1962

11:20AM | 03/21/07
Member Since: 05/08/05
4 lifetime posts
That's very interesting. Thanks for the information.

flooringworldDOTorg

11:08AM | 03/23/07
Member Since: 10/28/05
312 lifetime posts
get your floor inspected by a certified independent hardwood flooring inspector.

if the factory/retialer wont have it inspected you can hire an independent inspector yourself.

you can search for flooring inspectors online

http://obscurity.ws/search.php?query=flooring+inspector

the inspector will supply a report and can be an expert witness in court if required, however, most retailers or manufacturers will act upon a certified independent inspectors findings most times without litigation.

_____________________________________________

There are two ways to do any job.

The right way and the wrong way.

Do it right everytime.

_____________________________________________

http://flooringworld.org/

_____________________________________________
Click_to_reply_button
Inspiration_banner

INSPIRATION GALLERY



Post a reply as Anonymous

Photo must be in JPG, GIF or PNG format and less than 5MB.

Reply_choose_button

captcha
type the code from the image

Anonymous

Post_new_button or Login_button
Register

A Washington State couple called on BC&J Architects to transform their 400-square-foot boathouse into a hub for family bea... Built on a rocky island in the Drina River, near the town of Bajina Basta, Serbia, this wooden house was cobbled together ... Large steel-framed windows flood the interior of this remodeled Michigan barn with daylight. The owners hired Northworks A... Edging formed with upside-down wine bottles is a refreshing change. Cleverly and artistically involving recycled materials... If you’re up for a weekend project, why not try turning an old picture frame into scaffolding for a living wall? Low-maint... Similar to the elevated utensil concept, hanging your pots and pans from a ceiling-mounted rack keeps them nearby and easy... For windows, doors, and mirrors that could use a little definition, the Naples Etched Glass Border adds a decorative flora... The thyme growing between these stepping stones adds a heady fragrance to strolls along this lush, low-maintenance garden ... Decoupage is an easy way to add any paper design to your switch plate, whether it is wallpaper, scrapbook paper, book page... Twine lanterns add pops of crafty—but sophisticated—flair to any outdoor setting. Wrap glue-soaked twine around a balloon ... When securely fastened to a tree or the ceiling of a porch, a pallet and some cushioning make the ideal place to lounge. V... Reluctant to throw away any of those unidentified keys in your junk drawer? Hang them from a few chains attached to a simp... A stripped-down model, sans screened porch, starts out at $79,000. Add the porch, a heated floor for the bath, and all the... Salvaged boards in varying widths and colors make up the dramatic accent wall in this attic space. The high-gloss white of... Need a window and a door in a tight space? A Dutch door with a window may be your answer. These useful doors are split hor...
Follow_banner_a
Newsletter_icon Google_plus Facebook Twitter Pinterest Youtube Rss_icon
 
webapp1