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brooker

10:07AM | 08/18/05
Member Since: 11/06/03
31 lifetime posts
Bvflooring
Please let me know if I have anything to worry about here. We had a warmlyours system installed in out new addition. After all was installed and tile put down someone mentioned that installer had put down at least 2 inches of concrete on top of it. I read the install instructions and see that they say to put down 2 layers of thinset at least 3/8" deep. It also memntioned not to use the heat for 7-14 days, yet it was only a couple of days later that we discovered, it had already been turned on. Is it going to take all winter to get heat to the surface of at least 2 inches of concrete plus tiles. Addition is on a slab. Also found a box that included an installation video and testing device, neither which had been opened. I would like ot think it is because the day laborer had installed many of these, but I somehow doubt it. We are getting ready for our final walkthrough. How should we handle with the builder? We paid extra for the system and digital thermostat.

Thanks in advance. Things are already a bit strained with the builder, so don't want to knit-pick if not needed.

Tileguybob

10:41AM | 08/18/05
Member Since: 07/03/05
283 lifetime posts
Those systems need to be checked for continuity at several stops along the way during installation, ohm readings taken and recorded to validate the warranty with the company. You should question whether that was done. The builder may have to warranty the product because the company wont.

Turning the heat on too soon can cause the cements to dry out too rapidly and also void the warranty. It may be tough to prove who turned it on so the builder may get away on this one.

It will take awhile to heat up through that much cement. Is this over a crawl space? If so that definitely needs to be insulated to the heat does not go down and warm up the crawl space. Call the company and ask their tech reps about that

brooker

10:54AM | 08/18/05
Member Since: 11/06/03
31 lifetime posts
TileguyBob,

We are on a slab, no crawl space to worry about. Thanks for the other info. Do I approach the builder on this at this stage, or do I wait to see if we have a problem. As I mentioned, this relationship has deteriorated and we do not want to further the issues unless we have to.

Brooker

Tileguybob

06:02PM | 08/18/05
Member Since: 07/03/05
283 lifetime posts
It would be in your interest to document everything now so he cant say "you never said anything about that" later on. Read the installation instructions or watch the video to see what the company says should be done and match that against what you know the builder did. You can say that you need the documentation for the warranty, which you do, if he says he doesnt have it ask him who is going to warranty the product then.
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