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arbus1

09:17AM | 12/09/05
Member Since: 06/21/05
7 lifetime posts
Bvflooring
A local company installed Dura-stone vinyl tiles on my plywood floors in my mobile home. It was a bad installation and the store's solution was to staple down the tiles (eight staples on each tile)and then staple down a luan floor over the tiles. This time they installed a very high end sheet vinyl. The luan was defective and now my floor looks like a washboard. They now want to put a plywood floor over all of this and start over. Now my stove will be higher than the counters and higher than the floors in the other rooms. I would appreciate advice.

Tileguybob

01:22PM | 12/09/05
Member Since: 07/03/05
283 lifetime posts
Make them rip it all out and do it right. You are in control of the checkbook. You tell them what you want and make them deliver.

arbus1

02:05PM | 12/09/05
Member Since: 06/21/05
7 lifetime posts
Here is another question for tileguy. What about the hundreds of staples going into the original plywood floor. Will it be damaged if they rip it out? The glue they use for dura-stone never drys. It stays tacky. Thats is why they didn't want to rip it up the first time. Now, I have to defective floors one on top another in my newly remodled kitchen!

arbus1

02:08PM | 12/09/05
Member Since: 06/21/05
7 lifetime posts
Please excuse my typo errors in my previous posting. I'm so upset I can't type straight!

Tileguybob

05:29PM | 12/09/05
Member Since: 07/03/05
283 lifetime posts
If the plywood is damaged beyond use make them replace that also. It was their lame attempt that caused this to happen.

arbus1

04:11PM | 12/17/05
Member Since: 06/21/05
7 lifetime posts
I am the person with the defective Durastone tile. As you recall, the installer put a defective sub foor over the stapled down defective tile and put down congoleum sheet vinyl over it. It came out like a washboard. The insstaller called this evening and said he wanted to put leveler down on the vinyl floor and then put another vinyl sheet down over it and just glue the perifery.

Do you think that would work?

Iknowfloors

12:33PM | 01/31/06
Member Since: 01/30/06
1 lifetime posts
Geez, I hope you have not let that guy put yet another floor down over the old!!

PLEASE trust me and listen to what I have to say...I know what I am talking about.

Congoleum does not allow anymore that 2 layers of flooring (which you already have) To put a third down will give you ZERO warranty and they (Congoleum) would just LOVE that.

Durastone, Duraceramic and any other "Dura" product they have is GARBAGE! If they were giving it away I would not take it. It never lays flat on the floor and they constantly blame the installer for a horrible product and an even worse adhesive. If you manage to get the stuff to stick to the floor within a few months the floor will start to chip, scratch and gouge. EXAMPLE: If you drop a teaspoon on the floor you'll take a chunk out of it. It like a china cup! You will hate this floor and it will be too late. You have no idea how many issues they have with this stuff!!

Contact Congoleum direct 1-800-234-8811 and tell them that you want a new floor. Throw a fit, scream, yell and speak to whom ever you have to to get ALL those layers of flooring completely ripped up so you can start over new and fresh.

Then, do not allow them to talk you into Durastone again. Tell them that you want another product, ceramic, wood something. If they fight you on it (and they WILL) you can either be firm and put your foot down insisting that you no longer want a Congoleum product in your home (they will give in eventually TRUST ME) or tell them that you want it replaced with Xclusive. That is their top of the line sheet goods. Once you have all those layers of junk ripped up and a new subfloor installed the floor should be fine.

The important thing is not letting that installer put yet another layer of flooring down over the two you already have yet alone with a liquid underlayment. You think the floor looks bad now?? Let them do it and you will see how much worse it will get.

I hope I got to you in time.


arbus1

05:19AM | 02/02/06
Member Since: 06/21/05
7 lifetime posts
Thanks for the advice.

The store owner that I purchased from never bothered to contact Congoleum with my problem. They absorbed the cost of the repair on their own.

I did call Congoleum and their advice was to take off the layer of Xclusive sheet and the faulty luan sublfoor. Their advice was to leave the stapled tiles in and install a good quality subfloor over them. Then apply the Xclusive.

Nothing has been done at the present. Last I heard, The store owner was going to send a contractor to look at my floors.
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