05:29PM | 09/25/07
Member Since: 08/05/05
2 lifetime posts

My finished basement got 2-3 inches of water in it when my sump failed. I called Winfrey Chemdry immediatly (within 20 minutes of water entering). He came out and extracted the water while the plumber fixed the sump.

Here's the problems .... 2 days after, I asked him the bill total so far for the restoration .. he told me $1700. He comes back saturday, and via phone tells me we need to remove the carpet, it has a "level 3" contamination (no testing was done?). So I tell him to go ahead and pull it. He takes it out in sections, leaving "contaminated carpet" under some furniture, and throws in in the side yard, in both my and my neighbors yards, which I got to clean up when I get home from work on sat.

Then he hands my wife a bill for $5,000!!!! He charged $1,400 for removing a 18 x 13 area of carpet, and everything else was far above what he said it would be. Am I crazy or is this normal?

Furthermore, when he "extracted & dried" the finished basement, he left flooded carpet in a 14' storage area under the stairs, never touched the actual sump room (furnace room), laundry room, or attached stairs. Mold followed his "mold treatment", and from what I've read, you are supposed to thoroughly clean the surfaces BEFORE you try to kill the bad stuff with chemicals, but all he did was lightly spray the floor area with a chemical of some sort.

After he pulled his "drying equipment", 4 doors swelled up to non-functioning status, and mold grew behind ALL THE TRIM up to 2" (not complete coverage, but large patches). So I got to pull ALL THE TRIM, clean, kill mold, and then replace the trim.

I might be nuts here .. but is any of this normal for water restoration? Seems more like a job half done and twice billed, but I hope you guys will give me your input here.


07:59PM | 09/25/07
Member Since: 04/25/05
1916 lifetime posts
First you need to call your homeowner insurance co.

Depending on the terms of your policy they will probably pay for this.

Even if they don't they should be able to help you on determining what needs to be done.

" "level 3" contamination"

I don't believe that there is any such thing.

Go to the FEMA website and they will have detailed info on how to cleanup or links to such information.


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