COMMUNITY FORUM

BV002253

09:24PM | 10/05/13
I had over ten thousand in brazilian teak laid by two installers. Both installations show gaps if 4 to 5 mm in areas. This seems to be a lack of quality control in which some boards were dried properly while others were not. This inconsistancy makes the product defective because a normal person should not be drying lumber that's the manufacturers job.
Looking for a class action attorney.

BV002277

08:40PM | 10/08/13
We also installed Brazilian Teak from Lumber Liquidators our problem is not shrinkage ours is cupping. I called several times before anyone returned the call, I even enlisted the help of Consumer Affairs and the Better BusinessB Bureau. Of course their claim was moisture...the house was built in 1984 and the original flooring was Hartco Cabin Grade Parquet which never cupped, shrunk, or came up so we know moisture was not the issue. The only reason we took that floor up was because of a major remodel. Their "Indepent Inspector" came out and had us remove a section about 10" square in three different areas, not in the corners either but in the traffic areas. He did his moisture test, of which we never saw the results, and left. We had purchased all materials from Lumber Liquidators and did the installation per their instructions. We also had a friend who is a professional installer who came by and guided us on the installation. Of course the end result was that they were not at fault...so much for the 50 year warranty!!!!!! We did go to an attorney and he said it was hard to fight them and didn't think we should throw good money after bad. Lantana, FL

BV002384

02:59PM | 10/22/13
Thank you for the reviews. I was just about to spend $10,000 on the Brazilian teak. You have helped me to avoid a lot of prblems. Ron

BV002384

03:01PM | 10/22/13
At lumber Liquidators. I'm surprised they are not honoring the warranty. Ron

BV002754

03:11PM | 12/09/13
We have had a similar gapping problem with brazilian walnut from LL. We also let it acclimate for 1-2 weeks before install. We installed it ourselves - over 1000 sq ft- but had a contractor come and make sure we were doing it right at the beginning. About 3-4 months after installation we noticed that it was starting to gap all over the place. You can see a single board narrow along its length! At first I thought it was due to winter weather v. summer humidity, but after 2 years, the gapping has not changed with the seasons at all. I'm afraid we are just up a creek without a paddle...
Has anyone had any luck with fighting this?


BV003214

04:16PM | 02/10/14
PROPER SEASONING AND INSTALLATION OF EXOTIC HARDWOOD FLOORING - I build wood boats so I've dealt with lots of wood problems caused by moisture and temperature changes. Difficult woods such as Cumaru (Brazillian Teak) need to be dry first (up to one year from fresh cut per inch of thickness). They then need to be acclimated to the installation environment. Properly dried solid wood 3/4" thick Cumaru would benefit from being stacked and stored for a couple of months in the same air conditioned space as the intended installation. It should be stacked with stickers (small wood sticks for separation) between each layer of the stack. The air conditioning/heating should be on to normal living conditions. Good Quality engineered wood flooring can/should be acclimated within a few days under these same conditions. Finallly installation should be on a sealed plywood subfloor (underlayment) that is separated from below by a full moisture barrier (moisture impermeable plastic sheet). The flooring itself should be glued and stapled to the plywood subfloor using full coverage 'moisture barrier' adhesive on both the bottom and all edges (including the tongues and grooves). The flooring should also be finished on top with a good moisture barrier finish (urethane finishes are common these days). All of this serves to moderate and slow any flow of moisture between the inside air and the wood flooring. End grain is particularly succeptible to absorbing moisture so it should get special attention in the sealing process. Epoxy is generally the best adhesive for all the sealing and adhesive gluing. Even small moisture variation in this type of hardwood (Cumaru) produces extreme stress and dimensional change. It's an expensive and time consuming installation process to do correctly. Sellers of this material, and professional installers should know these problems and their solutions. It should also be part of any thorough and forthright installation instructions. If you have an installation that has gone bad, try to get some justice in the small claims court in your area. It seems from the stories here that Lumber Liquidators Customer Service is anything but what it claims to be. Try some great domestic hardwoods for an alternative. Quarter Sawn Oak, Maple, Ash, and Hickory are good cost effective alternatives. They're also much more sustainably harvested these days relative to what's happening in the rain forests of the Amazon.

BV003366

07:39PM | 02/25/14
Im a installer in Illinois;I have the same problem with my installs.And it is the exotic woods that im have issues with shrinkage.Brazilian cheery,teak,asian walnut.The wood I install is not from LL.. My thought is,product issue or,,,
I think everyone needs to consider the climate where this material comes from.Our climate is considerably different.

BV003405

04:49AM | 03/02/14
I have had the same problems as everyone here. Is it going to make any difference if I spend $300 to hire my own Inspector? Has anyone had any success with recouping their money in Small Claims Court, Better Business Bureau or in any other way? The box has 100 year warranty on it. I am told that because the humidity level has to be maintained at 30-50 percent my warranty is no good. Help me if you can.

BV003458

10:22PM | 03/06/14
We are professional installers in Atlanta. We installed this product in a home after the wood had been in the home for 4 weeks in boxes with the ends opened, and then racked out on the floor for four days. The product widths were inconsistent right out of the box. We moisture tested thought the installation area and random pieces of wood and found no more than 2 degrees variation. The width of the planks varied as much as 1/4" Many planks have dings and dents. We had to line up the rows with like sized widths. There were still gaps. Planks were tight on one end and had up gaps so large you can drop a quarter into them on the other end. We used a trowel to glue the wood and nails to nail it. We will never install this crap again. The client blames us for a crappy installation because of all of the gaps.
Bellawood_shit
Click_to_reply_button Inspiration_banner

INSPIRATION GALLERY



Post a reply as Anonymous

Photo must be in JPG, GIF or PNG format and less than 5MB.

Reply_choose_button

captcha
type the code from the image

Anonymous

Post_new_button or Login_button
Register

Follow_banner_a
Newsletter_icon Google_plus Facebook Twitter Pinterest Youtube Rss_icon
 
webapp2