Neptune Nightmare

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Moderator Post: > Maytag Answer to Most Posts - Class Action Settlement by Handyman on 11/29/2004

I too was duped by Maytag into thinking that their product was of excellent quality. I began having problems with my stackable units 14 months after I purchased them. The Motor Control Board went out on the washer. The "qualified" dealers for Maytag were comical. The first one was going to charge me 90 minutes of time when it took them about 45 minutes to mis-diagnose the problem and tell me it would be 3-6 weeks to receive the part. When I objected via phone, the owner told me they didn't need my kind of business and hung up on me. He lied to the customer service rep and told her he had not. At any rate, the only other "qualified" service company refused to work on the unit since another service person had began the work. When all this came to light, Maytag agreed to repair the unit for free and I was told to get anyone and so I chose Sears. When the repairman came, he diagnosed the problem correctly and had the part on his truck!! And now the unit is 2 years and 9 months old. The same thing went out but this time I was told that I couldn't receive the Motor Control Board by itself, I had to order the motor also. Maytag had already told me that they would not help me with this problem so I got Sears again. They ordered the parts, I received it in a few days and they came out to repair the unit the following day, that would have been May 25, 2004. On the 26th, I received an email from Deanna that indicated they would help with 50% of the parts by getting a "qualified" repairman to perform the service. I already had it fixed by Sears. Had I waited for them to offer this, I would have been 3-4 weeks without a washer. Now, since I had Sears do the work, Maytag won't offer the 50% off because it wasn't done by a "qualified" repairperson.

To have had my Maytag washer break twice in only 3 years, I am interested in joining a class action lawsuit. I suspect that Maytag realized this problem was due to the motor and that is why we are unable to order the parts separately. As well, one of the Sears repairmen told me he wished that someone would "push" the issue with Maytag since they see this problem repeatedly. Please advise me if this is possible.