My Window Won't Stay Up!!!!

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Hello,

I live in an apartment and have (storm) windows, the kind where ya can push the little buttons in at the top and tilt them out to clean them, that won't stay up! Now, if I want to keep my window up I have to put something under the window to hold it up or else it falls down. Is there any way I can fix this myself? In the space where the window slide up and down there is a spiral looking wire. If that helps. Sorry I haven't provided the proper info. As I said, I live in an apartment and never owned a home so I am clueless about these sorts of things. A friend of mine told me once that her father fixed hers before just by "screwing" something on the side of the window. But, she wasn't sure exactly what it was he did. I have no clue! Thanks!

I also want to fix this myself if I can because the landlord gets all nuts whenever something needs to be fixed/repaired and takes his time doing so. I would be saving myself some trouble. Thanks!