What a nightmare! I need help. My 10 steps to HVACR freedom.

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The first thing you might do is look for another contractor and let go of who's wrong.

Not every national manufacturer, contractor, small shop contractor is perfect, nor is every customer.

So, lets start fixing the problems - in the following order.

Please confirm:

1/ They didn't take care of you the way you wanted to be taken care of.

2/ You feel they took advantage of you.

3/ You want to get even.

4/ You're still cold.

5/ You're still ****ed.

6/ You're still looking for sympathy.

7/ You still haven't made a decision.

8/ You're still cold.

9/ You're looking for help.

10/ You've come to the right place.

My comment
The first call was due to an installation flaw? If yes, under all normal professional service & selling techniques, in my opinion, they missed an opportunity to apologize for their installation error, and owe you the courtesy of a financial refund.

On the second call.
If the air proving switches tripped for any reason, the idiot lights would indicate this.

Since they didn't, Service Experts changed the control board.

My initial thoughts were that the air sensing tubes may have froze in the off cycle - for whatever reason - and caused an ignition safety circuit lock out.

However, if this had occurred, or any other disturbance in the ignition safety circuit for that matter, the idiot lights would have indicated this.

So, if being a Service Expert means running away from the problem at the second sign of trouble, then they aren't going to come back for a third sign. They simply run away until you pony up for the second call. They want to be paid for a problem that is hiding better than them.

By not paying them for their second try, they can legally pull the void warranty card and relieve themselves of their responsibilities and accountablities.

My advice, find a contractor who values their reputation, and enjoys their work. Personally I'd see this as a challenge and I'd want to find the problem, and satisfy my customer. The problem is still there. Its just hiding, waiting for a professional to find it.

Good luck .. let me know who you get, and who fixed it and what they found.

Cheers

Professor Archer
Toronto, Canada