We purchased a Silestone countertop through Home Depot and it was installed by Silestone if Atlanta. We have had several problems with Silestone of Atlanta and do not want to deal with them. Their installer did an improper job and their representative gave us the run-around. We had a large area of counter unsupported behind the sink and the installer propped it with two "sticks" (1/2 x 1/2) thinking we would never see it. When we where finally able to convince someone else from Silestone of Atlanta to inspect the work He agreed that is was poorly done and fixed the problem. This was the worst issue.
We where told by the representative that the countertop is so hard it will dull your knives, yet about a week ago when unloading the dishwasher we accidentally hit the counter with a glass "glass" and the glass is fine but the countertop chipped. I called Home depot and told them what had happened and told them I was concerned that it had chipped so easily and wanted to find out if it could be repaired. The only thing Home depot told us was that the same installer who tried to hide a poor instillation us would fix it for 75$ when he was "in the neighborhood" and no explanation was given as to why the counter would chip so easily. We where also told that the warranty does not cover chips!
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