THE PROBLEM YOUR HAVING IS CAUSED BY THE SOLONOID VALVE THAT IS ACTIVATED WHEN YOU PUSH ON THE WATER DISPENTER ARM IN FRONT. ITS AN ELECTRIC VALVE THAT NEEDS TO BE CHANGED. ITS NOT SHUTTING OFF ALL THE WAY. YOU PULL OUT THE REFRIDGE AND WHERE THE WATER SUPPLY CONNECTS IS TO THIS VALVE. BRING IT TO YOUR LOCAL APPLIANCE PARTS PLACE AND ALSO BRING YOUR MODEL # OF REFRIDGE. VERY SIMPLE TO REPLACE. MAKE SURE YOU SHUT OFF THE WATER SUPPLY. BY THE WAY THIS WILL BE A DUAL VALVE AS YOU HAVE AN ICE MAKER AS WELL. THE ENTIRE VALVE GETS REPLACED.