Fiskars Will Walk You Through How to Destroy Its Recalled Pole Saw for a Full Refund
While it may be unsettling to learn that the Fiskars pole saw you purchased has been recalled, the brand’s remedy will help relieve your frustration in more ways than one.
Photo: fiskars.com
Fiskars has voluntarily recalled its popular pole saws (model numbers 9463, 9440, and 9441) because the telescoping poles can separate when in use. This can cause the blades to fall from several feet in the air, posing a laceration hazard.
If you purchased one, Fiskars will give you a full refund—plus a cathartic solution for disposing of the defective product. Read on to learn more.
Do You Own a Recalled Pole Saw?
According to the U.S. Consumer Product Safety Commission (CPSC), approximately 562,680 units were sold in the U.S. and Canada between December 2016 and September 2020. The saws were available at home improvement and hardware stores as well as on Fiskars’ website.
Photo: fiskars.com
The saws feature an oval-shape fiberglass handle with an aluminum telescoping pole that extends from 7 feet to 16 feet to cut high tree branches with either a pruning blade or a hooked wood saw blade. There are two orange C-clamps and two orange lock buttons on the handle. The Fiskars logo and UPC code containing the model number are also on the handle.
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The Recall Remedy
First, if you own model 9463, 9440, or 9441, stop using it immediately. Then, watch the following video tutorial from Fiskars to learn how to safely destroy the defective product in exchange for a full refund.
Step-by-Step Instructions for Destroying the Recalled Fiskars Pole Saws
- Wear safety glasses, gloves, and durable shoes.
- Remove the serrated saw blade.
- Extend the top pole until the second lock hole is above the top C-clamp; close the C-clamp to hold it in place.
- Lay the pole saw on a hard surface so that the C-clamps and locking holes are facing down.
- Holding the fiberglass handle, place one foot onto the aluminum pole just above the top C-clamp and pull up on the handle.
- Apply enough body weight to hold down the aluminum pole until it breaks.
- Use a black permanent marker to write your name and date on both the fiberglass handle and the aluminum pole.
- Take a photo, making sure your name and date are visible on both parts; then submit it with your refund information using the form on Fiskars’ Product Notification website.
If you have questions about this recall or how to receive a refund, call Fiskars at 888-847-8716 from 7 a.m. to 6 p.m. CST, Monday through Friday.
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