I recently replaced 6 4'x 6' thermopane picture windows that the seal had broken. The window company did not honor the warranty because they said the windows had been installed wrong. So, I paid to have them replaced by the same company. The invoice for the original windows said they were "clear over low e argon filled and tempered". The window company replaced them with "clear over low-e argon filled and tempered". (Supposedly the exact same window. The second set of windows has an extremely noticeable filmy appearance when the sun shines on them. It looks like it is very smoky or smoggy outside or that the windows are very dirty. Since it is a southerly exposure, the sun shines on them from dawn to dusk in the summertime. The new windows need to be replaced because the appearance is so bad. The window company won't do anything about the problem. They say there is nothing wrong with the windows. Shouldn't the window company have told me this could be a potential problem, especially becasuse they had seen the site and they knew it was a sunny location? Is there more that one type of Low-E window? Could a Low-e window have been installed that wouldn't have this effect?
The first set of windows that I was replacing didn't have this appearance at all. Is it possible that the window company sold me clear glass with the first windows, so when they replaced with "the same kind of windows", they appear completely different?
I have now paid for two sets of windows and they are still unacceptable. I would just like a professional opinion on whether or not the window company should have some responsibility. Thanks to anyone who has a thought on this.
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